Tender

Customer Self-Scanning Devices

LONDON BOROUGH OF LAMBETH

This public procurement record has 1 release in its history.

Tender

28 Jul 2017 at 14:51

Tender Notice
Summary of the contracting process

The London Borough of Lambeth is currently conducting a tender for "Customer Self-Scanning Devices", aimed at enhancing the efficiency of document submission for various council services. This project falls under the communication equipment industry category and is located in London, England. The tender period ends on 7th August 2017, following which the contract is set to commence on 14th August 2017 and will span a three-year period until 13th August 2020. The procurement method is an open procedure, allowing for broad participation.

This tender presents an excellent opportunity for SMEs and voluntary and community sector enterprises that specialise in self-service technology, software development, and IT consulting services. Businesses that can offer effective, user-friendly scanning solutions, along with the ability to integrate seamlessly into existing document management systems, would be particularly well-suited to compete for this contract. Such innovative services are likely to support Lambeth Council's goal of streamlining their procedures and enhancing service delivery for citizens.

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Notice Information

Notice Title

Customer Self-Scanning Devices

Notice Description

Lambeth Council are commissioning for a self-scan service for customers to use when presenting evidence to support their business with us Citizens who make applications for various council services like Housing benefit, may be required to provide certain documentation to support their application. This could include a Passport, driving license, proof of address etc. The residents have a number of ways to provide this. They can scan the documents themselves and submit online, send in copies via post or visit a customer service centre (CSC) and have the documents scanned by a customer service representative. The majority of citizens will visit the CSC and the process of scanning in their supporting documentation can be time consuming and resource intensive. Each application can take up to 10 minutes. The scanned document needs to be sent to the mailbox of the relevant team who will then import and index into an internal Document Management System (like Anite). We are looking to implement a self-scanning solution allowing citizens to avoid queuing and scan any relevant supporting document themselves. This solution will streamline the process and remove any unnecessary intervention from Scanning and Indexing (S&I) staff. The system needs to be able to capture basic information from the resident (Application ref, postcode etc) and provide an easy to use process for them to scan their document(s). These should then be automatically imported and indexed into our document management system(s). The solution should be cost effective. We need it to be easy to use with quick and straightforward set up. We need it to integrate into back office systems. Documents sent over WiFi need to be encrypted before transmission. We need it to be locked down. We need it to be able to scan and send a document in no more than a few minutes and we need it to be able to scan photographic evidence in a high enough quality and resolution for us to be able to use it.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d60a3e01-2e6d-494c-8243-ce09ae7cc7cf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e7aff939-3db2-4cde-a2b0-893f8eed6790
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20178 years ago
Submission Deadline
7 Aug 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Aug 2017 - 13 Aug 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LAMBETH
Contact Name
Sara Hagley
Contact Email
shagley@lambeth.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW2 1RD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London
Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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