Planning
Patient Healthcare Communications and Related IT Services Framework
NHS COMMERCIAL SOLUTIONS
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Contract Timeline
- Publication Date
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27th May 2025 15:47:21 PM
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Contract Summary
The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework. NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out. This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations. The framework will be divided into 13 lots, as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In and Queue Management System Lot 5: App Development Services Lot 6: Social Marketing Services Lot 7: Video Conferencing System Lot 8: In-patient Infotainment Management System Lot 9: Medical Representative Check-In Software System Lot 10: Lone Worker Safety & Kits Lot 11- Streamlined Patient Pathways/flow Lot 12- Artificial Intelligence-enabled Digital Care systems Lot 13: Bespoke Services
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Contract Details
- Open Contracting ID
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ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e
- Publication Source
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Contracts Finder
- Procurement Stage
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Planning
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure (above Threshold)
- Procurement Category
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Services
- Tender Suitability
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SME
- Framework / DPS
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Contract Classification
- CPV Code(s)
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30192400
30200000
30231300
31682230
32232000
32320000
32510000
35113000
35120000
48000000
48481000
48512000
48515000
48983000
64200000
64210000
64216100
64216120
71317210
72000000
72212515
72230000
72261000
72262000
72300000
72400000
79512000
79710000
85000000 - CPV Division(s)
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30 - Office and computing machinery, equipment and supplies except furniture and software packages
31 - Electrical machinery, apparatus, equipment and consumables; Lighting
32 - Radio, television, communication, telecommunication and related equipment
35 - Security, fire-fighting, police and defence equipment
48 - Software package and information systems
64 - Postal and telecommunications services
71 - Architectural, construction, engineering and inspection services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
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Awarding Authority
- Buyer Name
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NHSCS Digital Team
- Buyer Email
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nhscs.digital@nhs.net
- Buyer Phone
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01306646822
- Buyer Address
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The Atrium
Dorking
RH4 1XA
United Kingdom