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Patient Healthcare Communications and Related IT Services Framework

NHS Commercial Solutions

This public procurement record has 4 releases in its history.

Planning

27 May 2025 at 16:47

Planned Procurement Notice
Planning

22 May 2025 at 11:44

Planned Procurement Notice
Planning

22 May 2025 at 11:03

Planned Procurement Notice
Planning

07 May 2025 at 15:39

Planned Procurement Notice
Summary of the contracting process

NHS Commercial Solutions has planned a procurement process for the "Patient Healthcare Communications and Related IT Services Framework," which will be executed through an open, above-threshold procedure. The initiative, focused within the United Kingdom, falls under the services category, particularly IT services and healthcare communications. This framework, intended to replace the current NHS England 'Endorsed' framework, starts on 2nd December 2025 and will span until 1st December 2033. With a budget of £1.4 billion, the process is currently in the planning stage, and the future opportunity notice was last updated on 27th May 2025.

This procurement offers considerable opportunities for business growth, especially for SMEs, given its focus on digital transformation and IT services in a healthcare context. Companies specializing in IT services, telecommunications, software development, and healthcare solutions will find this tender particularly suitable. The framework is divided into 13 distinct lots, including patient messaging services, video conferencing systems, and AI-enabled digital care systems, offering a wide range of participation opportunities for various business niches aiming to support the NHS's digital transformation agenda.

How relevant is this notice?

Notice Information

Notice Title

Patient Healthcare Communications and Related IT Services Framework

Notice Description

The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework. NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out. This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations. The framework will be divided into 13 lots, as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In and Queue Management System Lot 5: App Development Services Lot 6: Social Marketing Services Lot 7: Video Conferencing System Lot 8: In-patient Infotainment Management System Lot 9: Medical Representative Check-In Software System Lot 10: Lone Worker Safety & Kits Lot 11- Streamlined Patient Pathways/flow Lot 12- Artificial Intelligence-enabled Digital Care systems Lot 13: Bespoke Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4b01b246-d069-49ec-ab9a-d2be725791e1
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

30192400 - Reprographic supplies

30200000 - Computer equipment and supplies

30231300 - Display screens

31682230 - Graphic display panels

32232000 - Video-conferencing equipment

32320000 - Television and audio-visual equipment

32510000 - Wireless telecommunications system

35113000 - Safety equipment

35120000 - Surveillance and security systems and devices

48000000 - Software package and information systems

48481000 - Sales or marketing software package

48512000 - Interactive voice response software package

48515000 - Video conferencing software package

48983000 - Development software package

64200000 - Telecommunications services

64210000 - Telephone and data transmission services

64216100 - Electronic message services

64216120 - Electronic mail services

71317210 - Health and safety consultancy services

72000000 - IT services: consulting, software development, Internet and support

72212515 - Video conferencing software development services

72230000 - Custom software development services

72261000 - Software support services

72262000 - Software development services

72300000 - Data services

72400000 - Internet services

79512000 - Call centre

79710000 - Security services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£1,400,000,000 £1B-£10B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20251 years ago
Submission Deadline
Not specified
Future Notice Date
7 May 2025Expired
Award Date
Not specified
Contract Period
2 Dec 2025 - 1 Dec 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Commercial Solutions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORKING
Postcode
RH4 1XA
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Mole Valley
Electoral Ward
Dorking North
Westminster Constituency
Dorking and Horley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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