Tender

Customer Relationship Management System (CRM) Market Engagement

DONCASTER COUNCIL

This public procurement record has 1 release in its history.

Tender

07 Nov 2022 at 12:08

Tender Notice
Summary of the contracting process

The Doncaster Council is conducting a market assessment for a Customer Relationship Management System (CRM). The process is in the market engagement stage, aiming to understand the current CRM market, product availability, and pricing structures. The deadline for submissions is November 30, 2022, with individual appointments expected from the 5th of December 2022. The procurement falls under the services category and is open to SMEs and VCSEs. The contract period is set to commence from December 5 to December 9, 2022, based in the Yorkshire and the Humber region of the United Kingdom.

This tender for a CRM system presents an opportunity for businesses in IT services, consulting, software development, and support sectors to engage with Doncaster Council. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to respond. The open procurement procedure allows for a transparent and competitive bidding process, creating a level playing field for interested businesses to showcase their expertise and solutions in the specified industry category.

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Notice Information

Notice Title

Customer Relationship Management System (CRM) Market Engagement

Notice Description

MARKET ENGAGEMENT REQUEST Doncaster Council is conducting a market assessment to gain an understanding of the current Customer Relationship Management System market, what products are available and to explore and benchmark pricing structure in the market. This market engagement will inform our future procurement plans. Doncaster Council has started to create our specifications for a new CRM system, and we would appreciate any feedback you may have on the attached document. Comments may be made on the Specification document itself and returned separately. We have provided a list of questions the responses to the questions can be submitted via YORtender before the demonstration day - individual appointments will be allocated to organisations and are expected to commence w/c 5th December 2022 via teams meeting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d674fff5-c470-43f0-8e6d-a07f83f28f30
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/83487dc4-51f0-44b6-8608-bde9cdb8543d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20223 years ago
Submission Deadline
30 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Dec 2022 - 9 Dec 2022 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DONCASTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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