Award

Enterprise Customer Relationship Management

DEPARTMENT OF TRANSPORT

This public procurement record has 1 release in its history.

Award

25 Oct 2018 at 10:17

Award Notice
Summary of the contracting process

The Department of Transport has awarded a contract titled "Enterprise Customer Relationship Management" to Capgemini UK for the provision of IT services, specifically consulting and software development. This procurement process, classified under the CPV code 72000000, is part of DVSA's efforts to enhance road safety across the UK. The project aims to implement an enterprise CRM solution following a review of existing systems. The contract commenced on 24 September 2018 and is set to conclude on 24 December 2018, with a total value of £441,501. The procurement method used was selective, based on a call-off from a framework agreement.

This tender presents substantial opportunities for businesses, specifically SMEs, looking to establish themselves in the public sector, particularly in IT consulting and software development. Companies that specialise in CRM solutions, data management, and system integration would be well-positioned to compete, especially those capable of delivering tailored solutions that address the needs highlighted by DVSA. The contract's emphasis on efficiency and customer service improvement further underscores the potential for innovative service providers to contribute significantly to this initiative.

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Notice Information

Notice Title

Enterprise Customer Relationship Management

Notice Description

DVSA is responsible for road safety across the UK. The agency carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, carries out enforcement roadside checks on drivers and vehicles, and monitors vehicle recalls. DVSA has 4,700 staff which includes both administration and front line resources. To support front line activities, DVSA manages customer details, contacts, payments and requests for information. DVSA also conducts casework and investigations which must be managed and controlled to ensure DVSA follows process and the outcomes are recorded for evidential purposes. There a number of applications in use across the business to support these activities, some of which are approaching end of life, or have limitations on the support they can provide for the changing needs of the agency. Following a recent Customer Relationship Management (CRM) review, it is expected that the implementation of an enterprise CRM solution will bring benefits to the agency by improving our customer service, improving the efficiency of case work, adhering to our regulatory obligations for data management and integrating with other applications to provide a single of view of both customers and case work. The supplier will complete a CRM Discovery exercise to determine how an enterprise CRM solution will be configured and implemented to meet DVSA's requirements and deliver benefits to the business. The exercise will further identify the governance that should be applied to CRM going forward, to ensure that the agency maintains a system which is capable of providing a single view of data and a controlled environment to manage information as other operational areas on-board to the CRM platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9a22336-37c3-4f5a-b83e-d2b448243ee7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d8f5a482-c745-49a4-a548-25cf738f31bd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£441,501 £100K-£500K
Lots Value
Not specified
Awards Value
£441,501 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20187 years ago
Submission Deadline
3 Sep 2018Expired
Future Notice Date
Not specified
Award Date
22 Sep 20187 years ago
Contract Period
23 Sep 2018 - 24 Dec 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG1 6LP
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Hyson Green & Arboretum
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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