Tender

Self Service Customer Portal for Confirm

LIVERPOOL CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The procurement process is initiated by Liverpool City Council, which seeks proposals for a "Self Service Customer Portal for Confirm." This project falls under the software package and information systems category and is located in the North West region of the United Kingdom. The tender is currently in the active stage, with a submission deadline that has already passed, occurring on 20 October 2015. The contract period is set to commence from 5 November 2015 and will last until 5 November 2018. The estimated contract value is £100,000, with a minimum threshold of £10,000 for bids.

This tender presents significant opportunities for businesses in the software development and information systems sector, particularly those experienced in creating web-based applications and customer service solutions. Companies that can deliver user-friendly platforms compatible with various operating systems, including Android, iOS, and Windows, will be well-positioned to compete. Additionally, businesses that can demonstrate the capability to integrate payment functionalities and support community engagement through intuitive design will attract interest from the Liverpool City Council.

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Notice Information

Notice Title

Self Service Customer Portal for Confirm

Notice Description

Liverpool City Council requires an online solution to provide key stakeholders with a Self-Service Customer Portal (Web-Based App) for Confirm v15. This solution will further improve customer relations within the Council's Community Services and Regeneration Services, by allowing various interactions to be made directly online by the General Public, Elected Councillors, Contractors, Partner Providers, among others. These interactions will be relayed automatically to the Council's locally hosted Confirm Asset Management System (developed by Pitney Bowes). The online service must: Empower users to identify council assets, properties and locations of concern via post code lookup or map view navigation. Keep users (who have registered their contact details via the Self-Service Portal) notified of progress made against the submission using the Councils email system Facilitate (as a minimum) three types of submission reporting, these include: 'Report it' - Registering a complaint or issue with the Council. 'Apply for it' - Applying for a customer entitlement from the Council. 'Request it' - 'Requesting Council assistance in completing or resolving a Community matter. Persuading users to engage with Community Services and Regeneration Services, the design must be easy to use, intuitive and informative. The solution must be compatible with tablet/smartphones and the following types of operating system: Android. Apple (IOS). Windows. Blackberry. The service must also be capable of accepting payments for chargeable services within the hosted self-service session. As part of the evaluation, suppliers will be asked to attend a presentation/meeting within 2 weeks of the submission closing date. Your company will need to register on The Chest (Due North) to be able to receive the opportunity. The documents will only be available on the Chest (available via the Due North site). Once you have registered you will need to go to the my opportunities section on the home page of the CHEST and follow the instructions as a supplier to enable you to return your submission.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-daac7e59-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d7dcf4a-5e5f-463d-b6f4-d9aeb2475c30
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
20 Oct 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Nov 2015 - 5 Nov 2018 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L2 2DH
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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