Award

Email Order Automation - Y20048

COMMERCIAL SERVICES

This public procurement record has 2 releases in its history.

Award

29 Mar 2021 at 10:14

Award Notice
Tender

29 Oct 2020 at 10:09

Tender Notice
Summary of the contracting process

The procurement process for the "Email Order Automation - Y20048" project has been concluded, with the Commercial Services acting as the buying organisation. This initiative, under the industry category of software packages and information systems, includes a contract value of £35,000 GBP and is located in England, United Kingdom. The tender aimed to automate email customer orders to enhance operational efficiency due to the challenges posed by varied formats of incoming orders. The tender was published on 29th October 2020, with an initial period that ended on 26th November 2020, and the contract period starting on 4th January 2021, projected to last until 31st December 2025.

This awarded contract provides significant growth opportunities for small to medium-sized enterprises (SMEs) that specialise in automation technologies and software development. Businesses experienced in managing data processing and order fulfilment systems are well-positioned to compete in similar upcoming tenders. The ongoing demand for improved efficiency within customer service operations presents a continuous opportunity for innovative solutions in this sector, highlighting the relevance of technical expertise in software development and systems integration.

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Notice Information

Notice Title

Email Order Automation - Y20048

Notice Description

KCS receives customer orders via a number of different channels and 25%-30% of those customer orders are received via email. These email orders are received in a number of different formats that include genuine and scanned PDFs, MS Excel, MS Word and within the body of text of the email. KCS is seeking to automate customer orders received via email in order to reduce administration and provide a more robust service to its customers. Additional information: To gain access and complete the necessary documents please follow the instruction below Visit - WWW.Kentbusinessportal.org.uk Select - Opportunities Select Organisation - Commercial Services Select the opportunity appropriate to you from the list provided Express interest - you may need to register first Once successful expression is completed you can access and complete the requirements in two ways 1 - when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity 2 - when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity. Following the instruction from herein

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dacfab63-6e62-48e3-bacf-8af274df0725
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/45c7dad1-5771-47f1-85ac-47a2d002e86b
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
£27,250 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Mar 20214 years ago
Submission Deadline
26 Nov 2020Expired
Future Notice Date
Not specified
Award Date
22 Feb 20215 years ago
Contract Period
1 Mar 2021 - 28 Feb 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMMERCIAL SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4YT
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

AGILE AUTOMATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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