Planning

RFI for Out of Hours Telephone Answering Service

HEREFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

31 Jul 2024 at 11:48

Market Engagement Notice
Summary of the contracting process

Herefordshire Council is planning a procurement process for an emergency out of hours telephone answering service, targeting various council services including environmental health, trading standards, highways, homelessness, and adult social care. This Request for Information (RFI) aims to ascertain UK-based organisations' interest. The procurement process is in the planning stage, and the engagement end date is set for 16th August 2024. The procurement exercise is expected to commence around October or November 2024. The service will be implemented in Herefordshire, West Midlands, under the CPV category 79510000 (Telephone-answering services), with an estimated contract value of £96,000.

This tender represents a significant growth opportunity, particularly suited for SMEs with capabilities in handling emergency communications and customer service. Companies experienced in public sector contracts, especially those with a focus on community and social services, would find this engagement beneficial. Participation in this tender can help businesses expand their client base within the public sector and establish a presence in the West Midlands region. Registering on the 'Supplying the Southwest Portal' is essential for viewing related documentation and expressing interest in this market engagement.

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Notice Information

Notice Title

RFI for Out of Hours Telephone Answering Service

Notice Description

Herefordshire Council is issuing this Request for Information (RFI) for the purpose of establishing whether there are any UK based organisations, interested in providing an emergency out of hours telephone answering service within Herefordshire. Herefordshire Council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. A procurement exercise is likely to be conducted in October / November 2024, following the necessary financial and governance procedures. The procurement route has not yet been decided. Additional information: Herefordshire Council has published this market engagement notice on the 'Supplying the Southwest Portal'. To view the documentation related to this notice you will need to register on the portal if you are not already registered with Procontract, and express an interest in the market engagement. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dee472b4-05e6-4cca-88af-1770706b1e78
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£96,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20241 years ago
Submission Deadline
Not specified
Future Notice Date
16 Aug 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Aksana Hironak
Contact Email
aksana.hironak@herefordshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG West Midlands (England)
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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