Notice Information
Notice Title
Input and Output Communications
Notice Description
HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money HMRC was looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be PS140million over the contract period of five (5) years plus a possible two (2) years extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
22 - Printed matter and related products
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
22000000 - Printed matter and related products
64212100 - Short Message Service (SMS) services
64212300 - Multimedia Message Service (MMS) services
79810000 - Printing services
79999100 - Scanning services
Notice Value(s)
- Tender Value
- £140,000,000 £100M-£1B
- Lots Value
- Not specified
- Awards Value
- £140,000,000 £100M-£1B
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Dec 20232 years ago
- Submission Deadline
- 9 Jun 2023Expired
- Future Notice Date
- 10 Dec 2021Expired
- Award Date
- 5 Sep 20232 years ago
- Contract Period
- 1 Oct 2023 - 1 Oct 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SALFORD
- Postcode
- M3 5BS
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD34 Greater Manchester South West
- Delivery Location
- Not specified
-
- Local Authority
- Salford
- Electoral Ward
- Blackfriars & Trinity
- Westminster Constituency
- Salford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1
8th December 2023 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/347681b5-2e57-4a68-bd72-de0c93650792
15th May 2023 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/79a0f75a-e8b1-4b53-b495-f5056e120135
15th November 2021 - Early engagement notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/74324fe5-559d-4089-822e-4f52d35348a2
SAP Supplier Ariba Registration Guidance
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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