Notice Information
Notice Title
GLA Correspondence Management Syatem
Notice Description
Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness. Processes need to be streamlined to cope with an increasing demand. Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution. The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, including managing campaigns. User research has been undertaken and the user requirements are included so that you can focus the demo to PLU's needs. A high level summary of the system requirements can be found below: *Log, allocate, track, manage and respond via one system. *Capture required/relevant data fields per case type. *APIs for some or all: scanning, web form, CRM, telephone, transfer of cases to other functional bodies. *Improve performance: ability to set internal service levels and have a clearance process. *Measure team and individual performance. *Measure customer satisfaction. *Suite of reports and ability to create ad hoc reports and multiple criteria. *Support single sign on via MS Active Directory. Additional information: We will be looking to publish the tender on 16/07/18
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planned Procurement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48511000 - Desktop communications software package
72212223 - Electronic mail software development services
72500000 - Computer-related services
Notice Value(s)
- Tender Value
- £120,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Jun 20187 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 14 Aug 2018Expired
- Award Date
- Not specified
- Contract Period
- 30 Sep 2018 - 30 Sep 2021 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- Vikram Gudra
- Contact Email
- vikramgudra@tfl.gov.uk
- Contact Phone
- 00000000000
Buyer Location
- Locality
- LONDON
- Postcode
- SE10 0ES
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI51 Bexley and Greenwich
- Delivery Location
- TLI London
-
- Local Authority
- Greenwich
- Electoral Ward
- Greenwich Peninsula
- Westminster Constituency
- Greenwich and Woolwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7
21st June 2018 - Future opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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