Award

1-1121 Customer Service Strategic Approach

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

10 Jul 2020 at 11:01

Award Notice
Summary of the contracting process

The procurement process titled "1-1121 Customer Service Strategic Approach," initiated by Highways England, targets the industry category of research and development services and related consultancy services. The contract, which has a value of £95,565.02, is currently in the Award stage, having been awarded on 8th July 2020. The contract period commences on 9th July 2020 and concludes on 30th March 2021. This procurement was conducted using a selective method derived from a framework agreement, with delivery addresses spanning the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents substantial opportunities for businesses focused on enhancing customer service strategies, particularly those able to deliver innovative consultancy solutions in the transport sector. Small and Medium Enterprises (SMEs) are particularly encouraged to participate, as the procurement explicitly supports their inclusion. Interested parties would ideally have experience in customer service improvement and strategic consultancy, aligning their services with Highways England's commitment to better conversations and journeys for customers during the evolving second road period.

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Notice Information

Notice Title

1-1121 Customer Service Strategic Approach

Notice Description

Highways England's Customer Service Strategy seeks to deliver better conversations and better journeys. As we move into the second road period, we need to ensure our strategy and approach to customer service is in line with our customers' changing expectations. As part of this, we also need to develop our internal customer maturity and culture, to help develop a better service to our customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e230357e-6149-40ab-988b-6b0f1fe7d914
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a490f8e5-5e34-427a-8484-19f0ad46c06f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£95,565 Under £100K
Lots Value
Not specified
Awards Value
£95,565 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20205 years ago
Submission Deadline
19 Jun 2020Expired
Future Notice Date
Not specified
Award Date
7 Jul 20205 years ago
Contract Period
8 Jul 2020 - 30 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

WSP

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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