Award

Technology Enable Care Services

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

13 Nov 2025 at 14:52

Award Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has completed a public procurement process titled "Technology Enable Care Services," focusing on the maintenance of analogue telecare products within the West Midlands, United Kingdom. This tender, which falls under the CPV category 50421000 for repair and maintenance services of medical equipment, aimed to facilitate the upkeep of community alarms at three locations in Sandwell. The services included remedial maintenance and quarterly visits in compliance with BS5839 Part 1 Standard. The procurement method was selective, executed as a call-off from the Technology Enabled Lives Framework. The tender stage is marked as complete with an award status of active, having commenced on the 1st of August, 2025, and set to conclude on the 31st of July, 2028. The total contract value is £34,672.11, and the key contact at Sandwell Metropolitan Borough Council is Anita Turner.

This tender presents significant opportunities for businesses specialising in maintenance services of medical equipment, particularly those with expertise in telecare systems. Small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are noted as suitable contenders, given the necessity for prompt service responses and adherence to industry standards. The awarded supplier, Tunstall Healthcare (UK) Limited, exemplifies the calibre of firm suited for such contracts. Engaging in such public procurements allows businesses to increase their market presence, leverage new partnerships, and align with governmental frameworks to foster growth through sustained and reliable service delivery.

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Notice Information

Notice Title

Technology Enable Care Services

Notice Description

Call-off from the Technology Enabled Lives (TEL) Framework under Lot 3.2 Analogue - maintenance of legacy analogue telecare products. To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell. The maintenance plan will include: - * Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components * Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard. * Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2e701e00-80e5-4309-b9b5-2262b4e267b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50421000 - Repair and maintenance services of medical equipment

Notice Value(s)

Tender Value
£34,672 Under £100K
Lots Value
Not specified
Awards Value
£34,672 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20253 months ago
Submission Deadline
30 Apr 2025Expired
Future Notice Date
Not specified
Award Date
30 Jul 20256 months ago
Contract Period
31 Jul 2025 - 31 Jul 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Anita Turner
Contact Email
anita_turner@sandwell.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
OLDBURY
Postcode
B69 3DE
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

TUNSTALL HEALTHCARE (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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