Tender

Digital Customer Experience -Tender ref EAST0756

EASTLIGHT COMMUNITY HOMES

This public procurement record has 1 release in its history.

Tender

17 Jul 2024 at 16:22

Tender Notice
Summary of the contracting process

Eastlight Community Homes is seeking to implement an end-to-end digital customer journey solution to enhance customer interactions. The procurement process, titled "Digital Customer Experience - Tender ref EAST0756," falls under the IT services category and is located in England. The procurement stage is currently in the selective procurement method, following a Restricted procedure. The deadline for tender submission is on August 16, 2024, with the contract period expected to start on November 30, 2024, and end on July 31, 2029.

This tender by Eastlight Community Homes presents an opportunity for businesses specializing in IT services, consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The initiative aims to streamline customer interactions, improve operational efficiency, and ensure compliance with industry standards and regulations. With a focus on enhancing customer satisfaction through digital interfaces, businesses with expertise in digital transformation and customer journey management would be well-suited to compete in this tender.

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Notice Information

Notice Title

Digital Customer Experience -Tender ref EAST0756

Notice Description

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession. * Payments, including rents, service charges and arrears management. 2. Project Objectives * Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. * Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. * Enhance operational efficiency by automating processes and reducing manual intervention. * Enable better data collection and analysis for improved decision-making and customer insights. * Ensure compliance with industry standards and data protection regulations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e2874494-de9f-402b-9777-66db9d69065f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b79a02c6-4f6e-46de-8de1-38df10a4d25e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20241 years ago
Submission Deadline
16 Aug 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Nov 2024 - 31 Jul 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EASTLIGHT COMMUNITY HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRAINTREE
Postcode
CM77 8FG
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH34 Essex Haven Gateway
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Braintree
Electoral Ward
Braintree Central & Beckers Green
Westminster Constituency
Braintree

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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