Tender

Independent Health Complaints Advocacy Service

LONDON BOROUGH OF ENFIELD

This public procurement record has 1 release in its history.

Tender

11 Dec 2020 at 13:41

Tender Notice
Summary of the contracting process

The London Borough of Enfield is currently seeking to appoint a single provider for the Independent Health Complaints Advocacy Service, aimed at supporting residents in making health complaints. This procurement falls under the health and social work services category and is at the tender stage, with a deadline for submissions set for 5pm on 12th January 2021. The contract is expected to commence on 1st April 2021 and run until 31st October 2022. The total value of the contract is £168,750, and responses must be submitted online via the specified portal.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in health advocacy and support services. Businesses with experience in complaint handling and providing guidance in health matters would be particularly well-suited to compete. Engaging in this service could enhance their presence in the public sector while demonstrating their commitment to community welfare.

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Notice Information

Notice Title

Independent Health Complaints Advocacy Service

Notice Description

The London Borough of Enfield (the "Authority") is seeking to appoint a single provider to deliver an Independent Health Complaints Advocacy Service for Enfield residents, this will include: * Information about how to complain including who to complain to * Details and explanation on the complaints process and options at each stage of the process * Signposting people to other organisations who can help them if the Independent Health Complaints Advocacy Service can't * Providing people with an information pack to help them make a complaint themselves * Providing people with an advocate to support them if they need more help The Contract shall be in accordance with the attached documents comprising Terms and Conditions of Contract, Service Specification, Pricing Schedule and method statement questions. Providers should read these instructions carefully before completing the remaining documentation, and must comply with the terms of this ITQ. Failure to comply with these requirements for completion and submission of the quotation may result in the rejection of your submission. Providers should acquaint themselves fully with the extent and nature of the goods / services and contractual obligations contained herein and take any independent financial or legal advice, if necessary, as early as possible in the process and Providers are deemed to have done so before submitting a quote. All responses are to be uploaded within www.londontenders.org Deadline for submitting the quote is 5pm on 12th January 2021.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3cb5367-dc83-418e-9114-866ddec59663
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/52784b89-697f-4c19-b649-bffacecbcb9f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£168,750 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Dec 20205 years ago
Submission Deadline
12 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Oct 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ENFIELD
Contact Name
Iain Hart
Contact Email
iain.hart@enfield.gov.uk
Contact Phone
+44 20 8132 0500

Buyer Location

Locality
ENFIELD
Postcode
EN1 3XL
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
Not specified
Local Authority
Enfield
Electoral Ward
Town
Westminster Constituency
Enfield North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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