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TROO0282 - Qualitative Research Call Off

THE DEPARTMENT FOR TRANSPORT

This public procurement record has 6 releases in its history.

AwardUpdate

14 Oct 2026 at 14:41

Award Notice
AwardUpdate

13 Feb 2025 at 15:09

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AwardUpdate

13 Feb 2025 at 15:07

Award Notice
AwardUpdate

19 Jan 2024 at 12:09

Award Notice
AwardUpdate

18 Jan 2024 at 12:06

Award Notice
Award

17 Jan 2024 at 12:18

Award Notice
Summary of the contracting process

The Department for Transport commissioned qualitative social and behavioural research across transport modes, with rail a particular focus. The work covers discrete projects, including quick-turnaround studies, and requires primary research with varied groups using face-to-face, online and telephone methods. Participants may include the general public, rail users and subgroups of rail users, as well as rail industry stakeholders and professionals in other industries. The research services are intended to support the department’s wider research programme. The buyer is based in London. Delivery locations listed span the United Kingdom and international locations, so the requirement is not limited to a single local area.

The procurement is complete: Verian was selected for the contract, with an award date of 27 December 2023. The contract period runs from 27 December 2023 to 30 March 2027. The awarded value is £400,000; the procurement’s estimated value was £500,000. The requirement was placed through a selective call-off from a framework agreement. The submission deadline was 16 October 2023 at 10:00. This was a single call-off covering the qualitative research requirement. The contracting information gives no award-scoring basis or detailed eligibility conditions, so the outcome establishes that a supplier was chosen but does not show how bids were compared or what specific minimum technical or financial thresholds applied.

For research agencies and consultancies, this award is evidence of Department for Transport demand for commissioned qualitative research, particularly studies involving rail users and wider transport-related groups. A credible future competitor would need to plan and deliver primary research across face-to-face, online and telephone channels, recruit and engage varied participants, and handle both general-public research and specialist stakeholder interviews. The programme includes discrete assignments and quick-turnaround projects, making flexible project management and the ability to mobilise research efficiently relevant. Experience with rail users, transport contexts and behavioural or social research would align closely with the requirement. The opportunity was identified as suitable for small and medium-sized enterprises, so smaller research providers may also be relevant competitors.

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Notice Information

Notice Title

TROO0282 - Qualitative Research Call Off

Notice Description

The Authority undertakes and commissions a range of social and behavioural research across transport modes, including rail1. Discrete qualitative research projects, including quick turnaround projects, are part of this wider programme. The call-off contract must enable primary research to be carried out with a wide variety of groups, using a range of media (including face to face, online and telephone). Primarily this will involve research with both the general public and rail users (including sub-groups of rail users), but it may also involve research with rail industry stakeholders and professionals in other industries etc Additional information: Award Letter - Redacted

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3d33c21-4f9b-4081-a7a5-3b76743f7e73
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ad1b98ae-30d8-4630-bb93-66e46e644606
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Dec 20232 years ago
Contract Period
27 Dec 2023 - 30 Mar 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3JA
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Kantar Public UK Limited

Further Information

Open Contracting Data Standard (OCDS)

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