Award

WLDC - Customer Relationship Management (Solution)

LINCOLNSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

13 Feb 2020 at 12:02

Award Notice
Summary of the contracting process

The procurement process for the "WLDC - Customer Relationship Management (Solution)" tender was initiated by Lincolnshire County Council, focusing on the IT services sector. This procurement is currently at the Award stage, with the contract awarded to Provident CRM for a total value of £374,740. The contract period runs from 10th February 2020 to 9th February 2024, and it encompasses services including core customer functionalities and a self-service portal. The tender period concluded on 10th January 2020, with this engagement located in the East Midlands region of the United Kingdom, using a selective procurement method through a framework agreement.

This tender presents opportunities for growth particularly for businesses specialising in IT services, especially those offering Customer Relationship Management solutions. Firms that can deliver innovative software development and support services, alongside strong interaction functionalities, are well-positioned to compete. Additionally, providers capable of offering scalable solutions tailored to local government needs may find advantageous prospects within this contract, given the emphasis on customer outreach and business process efficiencies ironed out in the tender requirements.

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Notice Information

Notice Title

WLDC - Customer Relationship Management (Solution)

Notice Description

This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa155384-79fe-4cdc-9b5c-5503726e47e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£375,000 £100K-£500K
Lots Value
Not specified
Awards Value
£374,740 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20206 years ago
Submission Deadline
10 Jan 2020Expired
Future Notice Date
Not specified
Award Date
31 Jan 20206 years ago
Contract Period
10 Feb 2020 - 9 Feb 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1YL
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

PROVIDENT CRM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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