Tender

Specialist Customer Complaint Handlers

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

16 Apr 2019 at 18:34

Tender Notice
Summary of the contracting process

The Consumer Council for Water has initiated a tender process for "Specialist Customer Complaint Handlers" to secure additional Senior Customer Caseworkers on a flexible basis, aiming to meet operational performance and satisfaction targets. This procurement falls under the water distribution and related services category and has a budget of £400,000. The tender period concludes on 17 May 2019, with the contract set to commence on 1 July 2019 and run until 30 June 2023. Interested parties should note that this is an open procedure for submissions.

This tender presents significant opportunities for businesses specialising in customer service and complaint handling, particularly those that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies capable of scaling their workforce flexibly to manage peaks in demand would be especially well-suited to compete for this contract, allowing them to strengthen their market presence in the water services sector across various regions of the United Kingdom.

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Notice Information

Notice Title

Specialist Customer Complaint Handlers

Notice Description

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

65100000 - Water distribution and related services

79500000 - Office-support services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Apr 20196 years ago
Submission Deadline
17 May 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2019 - 30 Jun 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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