Notice Information
Notice Title
Telephony/Unified Communications Solution
Notice Description
Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1. radically changing our service delivery model 2. balancing shifting customer and staff expectations 3. modernising current working practices 4. maintaining financial sustainability All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution. We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality. We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions: Functions Enhancements * Unified Communications and Collaboration tools * Enhanced Mobile/Agile Working * SIP Endpoints (softphone, mobile device Apps and 'hard' desk phones) * Improved reporting on call handling, volume, usage and cost breakdown. System Availability & Enhanced Support * Contemporary System Architecture * Improve system lifetime (PSTN retirement) * Improved Redundancy/Flexibility (Business Continuity) Cost * Reduced/Efficient system administration * Reduced call costs * Reduced licencing and line rentals. Additional information: To access the documentation to collaborate in this opportunity you will need to register on Proactis/Advantage South West procurement portal accessing the Supplier login and Register Free with ProContract
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
51 - Installation services (except software)
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
51300000 - Installation services of communications equipment
Notice Value(s)
- Tender Value
- £33,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £95,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Feb 20224 years ago
- Submission Deadline
- 4 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 15 Feb 20224 years ago
- Contract Period
- 27 Mar 2022 - 27 Mar 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MID DEVON DISTRICT COUNCIL
- Contact Name
- Dawn Moore
- Contact Email
- dmoore@middevon.gov.uk
- Contact Phone
- +44 1884234228
Buyer Location
- Locality
- TIVERTON
- Postcode
- EX16 6PP
- Post Town
- Exeter
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK43 Devon CC
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Mid Devon
- Electoral Ward
- Tiverton Castle
- Westminster Constituency
- Tiverton and Minehead
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b
15th February 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/4408cb3a-eea6-47bd-871e-1af76aa06d93
1st December 2021 - Opportunity notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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