Planning

DHSC Email Marketing System Re-Procurement Market Engagement

DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Planning

04 May 2023 at 13:42

Market Engagement Notice
Summary of the contracting process

The Department of Health and Social Care is conducting a planning stage procurement process for the re-procurement of an Email Marketing System. The aim is to find a platform that will enable the organisation to deliver customised and interactive email marketing communications to internal and external stakeholders. The engagement end date for this process is set for June 2nd, 2023. The procurement falls under the services category, with a focus on email systems and marketing services. The Department is located at 39 Victoria Street, London, SW1H 0EU, United Kingdom.

This tender offers opportunities for businesses providing email marketing systems or sales/marketing software packages. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are encouraged to participate. The Department of Health and Social Care specifically seeks a system with user-friendly interfaces, GDPR compliance, cloud hosting, and robust customer support. Businesses capable of meeting these requirements and providing innovative email marketing solutions would be well-suited to compete for this procurement opportunity.

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Notice Information

Notice Title

DHSC Email Marketing System Re-Procurement Market Engagement

Notice Description

The Department of Health and Social Care (DHSC) requires an email marketing platform that will be used across the organisation to deliver customised, accessible, and interactive email marketing. This platform should enable internal and external stakeholders to engage with e-marketing communications delivered by the tool. We are looking for a system that offers: - straight forward user interface to allow colleagues across the department to create bespoke, accessible e-communications - segmented campaign lists to ensure we are always GDPR compliant - user designated logins that have multi-factor authentication - UK-based hosting in the cloud (however EU-hosting would be considered) that is fully DPA compliant - the ability to authenticate and verify our domain(s) - the ability to gain real-time metrics and reporting upon request - great customer support that can answer our questions and provide technical support responsively How the service is or will be used by the Department DHSC currently has circa 10 monthly campaigns which have a combined total of 200,000 to 250,000 sent emails. Audiences include internal stakeholders as well as external stakeholders where DHSC needs to communicate policy or governance changes, alongside general communication to staff across the department. The email marketing tool needs to flex according to the department's objectives and monthly workload. Running this information gaining exercise will allow us to better understand the email marketing platforms currently available on the market. DHSC would like to better understand the range of tools and functionality on offer from email marketing systems and how they can be used to deliver optimised and accessible e-communications. An RFI document can be found at the link below: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000001RVZy/tVVZEhozSQHQsl_1H45LU_G2I.1kazRIIU_NfMfaTMs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e6af4017-d9ae-402d-a1bf-14fe686abc44
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2045c1f5-5d7a-481b-b31f-3a876e2b5507
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48481000 - Sales or marketing software package

48811000 - E-mail system

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 May 20232 years ago
Submission Deadline
Not specified
Future Notice Date
2 Jun 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Alexander Ludlam
Contact Email
alexander.ludlam@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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