Award

St Helens Council Contact Centre Refresh

ST.HELENS COUNCIL

This public procurement record has 1 release in its history.

Award

23 Aug 2017 at 11:51

Award Notice
Summary of the contracting process

St Helens Council has completed the procurement process for the "St Helens Council Contact Centre Refresh" project, which aims to implement a cloud-based contact centre platform in the North West of the United Kingdom. This project falls under the IT services category, with a total value of £250,000. The open procurement method was used for this tender, and the tender period ended on 27 March 2017, with the award being made on 21 June 2017, for a contract commencing on 22 June 2017 and lasting until 20 June 2020. This initiative seeks to enhance connectivity and integration with the current and future communication systems of the council.

This contract presents opportunities for businesses that specialise in IT services, particularly those with expertise in cloud solutions and contact centre technologies. Companies capable of providing scalable and integrative communication platforms, as well as those prepared to support the potential expansion of services to other council departments and partner agencies, would find themselves well-suited to compete. The project's focus on modernising and restructuring the council's services signifies a growing market for service providers skilled in advanced IT solutions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

St Helens Council Contact Centre Refresh

Notice Description

St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: * 'Integration' with current CS1000 platform * 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/482dcb0d-4abc-49f5-8bd8-942772f57055
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£261,080 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Aug 20178 years ago
Submission Deadline
27 Mar 2017Expired
Future Notice Date
Not specified
Award Date
20 Jun 20178 years ago
Contract Period
21 Jun 2017 - 20 Jun 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ST.HELENS COUNCIL
Contact Name
Jack Bate
Contact Email
jackbate@sthelens.gov.uk
Contact Phone
01744 676789

Buyer Location

Locality
ST.HELENS
Postcode
WA10 1HF
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
St. Helens
Electoral Ward
St Helens Town Centre
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836-2017-08-23T12:51:52+01:00",
    "date": "2017-08-23T12:51:52+01:00",
    "ocid": "ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "STHEL001-DN246421-14727516",
        "title": "St Helens Council Contact Centre Refresh",
        "description": "St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: * 'Integration' with current CS1000 platform * 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 250000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-03-27T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-04-26T00:00:00+01:00",
            "endDate": "2020-04-26T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-54114",
            "name": "St.Helens Council",
            "identifier": {
                "legalName": "St.Helens Council"
            },
            "address": {
                "streetAddress": "St.Helens Council",
                "locality": "St.Helens",
                "postalCode": "WA10 1HF",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Jack Bate",
                "email": "jackbate@sthelens.gov.uk",
                "telephone": "01744 676789"
            },
            "details": {
                "url": "http://www.sthelens.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-65469",
            "name": "Gamma Telecom",
            "identifier": {
                "legalName": "Gamma Telecom"
            },
            "address": {
                "streetAddress": "Kings House, Kings Road West, Newbury, Berkshire, RG14 5BY, United Kingdom"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-54114",
        "name": "St.Helens Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836-1",
            "status": "active",
            "date": "2017-06-21T00:00:00+01:00",
            "datePublished": "2017-08-23T12:51:52+01:00",
            "value": {
                "amount": 261080,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-65469",
                    "name": "Gamma Telecom"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-06-22T00:00:00+01:00",
                "endDate": "2020-06-20T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/482dcb0d-4abc-49f5-8bd8-942772f57055",
                    "datePublished": "2017-08-23T12:51:52+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}