Award

NINO Confirmation Research

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The procurement process for the "NINO Confirmation Research" contract, valued at £39,375, was initiated by H M Revenue & Customs, based in London, England. This contract falls under the category of Research and Development Services (CPV Code: 73000000) and is situated within the active award stage. The contract period is set to run from 10th May 2016 to 25th July 2016, following the tender period which concluded on 31st March 2016.

This tender presents a significant opportunity for SMEs specialising in market research and consultancy services to engage with a major public sector client. Businesses well-suited to compete for this contract would include those with expertise in customer insights, data analysis, and communication strategies, particularly those experienced in addressing customer demands and improving service delivery in the public sector.

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Notice Information

Notice Title

NINO Confirmation Research

Notice Description

Market Research MR130001 Framework Agreement contract The overall aim of the research is to understand why customers are asking HMRC for their National Insurance number in writing. From October 2011 plastic National Insurance number cards were no longer issued and were replaced with a National Insurance number letter on HMRC headed paper. Demand for confirmation of a National Insurance number has risen by 21% over the past 5 years with c560,000 calls to our helpline and c330,000 written requests in 2014/15. Indication is that volumes will continue to rise. Call sampling suggests a wide range of demand drivers, including third parties, are increasing volumes on HMRC. Additional sample testing has identified that 97% of customers wanted their National Insurance number confirmed in writing from HMRC compared to just 3% who would accept phone confirmation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7ce4c0b-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e69d61e7-e50b-48cc-a21e-e513a916f3fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£39,375 Under £100K
Lots Value
Not specified
Awards Value
£39,375 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
31 Mar 2016Expired
Future Notice Date
Not specified
Award Date
30 Mar 20169 years ago
Contract Period
9 May 2016 - 25 Jul 2016 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SWIA 2BQ
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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