Award

CEFAS22-58 RFQ Global Travel Risk Mitigation Services

DEFRA NETWORK ETENDERING PORTAL

This public procurement record has 1 release in its history.

Award

09 Aug 2022 at 08:25

Summary of the contracting process

The buying organization, Defra Network eTendering Portal, awarded a contract for business travel services to International SOS. The title of the procurement is "CEFAS22-58 RFQ Global Travel Risk Mitigation Services" in the industry category of business travel services. The procurement stage is completed, with a contract value of £25,000 in GBP. The contract period is from 1st August 2022 to 31st July 2023, and the tender closed on 7th July 2022.

This tender for global travel risk mitigation services presents opportunities for businesses providing travel risk management solutions and business travel services. Companies experienced in providing pre-travel information, risk identification, 24/7 global assistance, and incident resolution services would be well-suited to compete. Small and medium-sized enterprises (SMEs) are considered suitable for this procurement. The location of the procurement is in the East of England, United Kingdom.

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Notice Title

CEFAS22-58 RFQ Global Travel Risk Mitigation Services

Notice Description

The requirement is to provide Cefas with a robust framework of services to support our global travel risk mitigation solutions. As part of our core specification, Cefas require the successful tenderer: 1. to work with our chosen Travel Management Company (TMC) to obtain details of all planned travel and travellers. Use this information to tailor a comprehensive pre-travel, country-specific information pack providing details of relevance to the destination, and any en-route stopovers, including general travel advice, cultural/religious awareness and identification of main hazards and risks, including those of a medical and security nature. Risk mitigation measures will be identified, for example indicating the recommended vaccinations as well as highlighting necessary measures to address security threats, with the aim of managing associated travel risks. We would expect the successful Tenderer to draw from their own central team of experts, using local knowledge via in-country personnel as well as from established providers (e.g. FCDO) to build an information package. 2. to provide a downloadable App that is suitable for iOS. This App will provide access to all of the services offered but will have a simple front page that holds the critical information and contact methods for our travellers, providing unlimited support for pre-travel briefings and advice by phone and regular updates to the App and portal, with country-specific information and risk identification. Travellers who have planned upcoming trips should be kept up to date via email and App alerts which should automatically advise on changes to circumstances or perceived risks/threats levels as appropriate. Once a journey has commenced, these alerts should continue to provide live updates of any new threats or changes in the locality or region for the duration of the trip. There should be 24/7 global assistance offered to travellers via a single contact point providing advice and assistance, from initial queries through to immediate on-the-ground support as needed to resolve difficulties encountered or emergency situations, providing ongoing coordination between the traveller, local authorities, medical centres and Cefas, managing any incidents that arise, on Cefas' behalf. The expectation is that the successful tenderer will take responsibility for managing full end-to- end incident resolution, including (but not necessarily limited to), access to 24hr advice whilst in-country, access to in-country health care as necessary, response to security incidents and emergency repatriation. Support should include language/translation services as required to deal with in-country situations. 3. Managers will require access to information in addition to that available to all staff. This might include access the data relating to travelling staff locations based on travel itineraries, a summary of Cefas staff engagement over a period of time etc.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e883f0a7-e2d2-401f-9c91-f4d5b973dfe9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f573b5ed-4019-464b-a618-c03fd6fe7190
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79997000 - Business travel services

Notice Value(s)

Tender Value
£28,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20223 years ago
Submission Deadline
7 Jul 2022Expired
Future Notice Date
Not specified
Award Date
13 Jul 20223 years ago
Contract Period
31 Jul 2022 - 31 Jul 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEFRA NETWORK ETENDERING PORTAL
Contact Name
Chloe Halifax
Contact Email
chloe.halifax@cefas.co.uk
Contact Phone
0

Buyer Location

Locality
LOWESTOFT
Postcode
NR33 0HT
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified

Local Authority
East Suffolk
Electoral Ward
Kirkley & Pakefield
Westminster Constituency
Lowestoft

Supplier Information

Number of Suppliers
1
Supplier Name

INTERNATIONAL SOS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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