Notice Information
Notice Title
Customer Service Evaluation
Notice Description
GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79411000 - General management consultancy services
Notice Value(s)
- Tender Value
- £100,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £100,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Mar 20187 years ago
- Submission Deadline
- 13 Sep 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Oct 20178 years ago
- Contract Period
- 31 Oct 2017 - 30 Oct 2019 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GENERAL MEDICAL COUNCIL (GMC)
- Contact Name
- Christine Jack
- Contact Email
- gmctenders@gmc-uk.org
- Contact Phone
- +44 1619236340
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M3 3AW
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD North West (England), TLI London
-
- Local Authority
- Manchester
- Electoral Ward
- Deansgate
- Westminster Constituency
- Manchester Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7
19th March 2018 - Awarded contract notice on Contracts Finder -
http://www.mytenders.org/search/show/search_view.aspx?ID=MAR153016
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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