Award

GB-High Wycombe: FOI and compliants handling system

WYCOMBE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

24 Apr 2017 at 07:39

Award Notice
Summary of the contracting process

The Wycombe District Council has completed a procurement process for an information request (FOI) and complaint handling system, titled "GB-High Wycombe: FOI and complaints handling system". This contract falls under the services industry category, with a total contract value of £20,320. The procurement was conducted using an open procedure, and the tender period closed on 21st April 2017. The contract is set to commence on 18th July 2017 and will run until 17th July 2020, with delivery expected in the South East of the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in software solutions, particularly those offering pre-existing products that may require some customisation. Companies capable of providing systems for logging, monitoring, and reporting on information requests and complaints will find this contract particularly relevant. Firms that can also demonstrate innovative approaches to performance tracking and compliance may enhance their competitiveness for future contracts with the Wycombe District Council and similar organisations.

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Notice Information

Notice Title

GB-High Wycombe: FOI and compliants handling system

Notice Description

Wycombe District Council is looking for an information request (FOI) and complaint handling system. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post. We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses (disclosure logs) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/747c9dde-0033-4b7b-83b6-a19d13890abf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48780000 - System, storage and content management software package

Notice Value(s)

Tender Value
£20,320 Under £100K
Lots Value
Not specified
Awards Value
£20,320 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 20178 years ago
Submission Deadline
21 Apr 2017Expired
Future Notice Date
Not specified
Award Date
20 Apr 20178 years ago
Contract Period
17 Jul 2017 - 17 Jul 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WYCOMBE DISTRICT COUNCIL
Contact Name
Simon Blackett
Contact Email
simon_blackett@wycombe.gov.uk
Contact Phone
01494421481

Buyer Location

Locality
HIGH WYCOMBE
Postcode
HP11 1BB
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
TLJ South East (England)
Local Authority
Buckinghamshire
Electoral Ward
Abbey
Westminster Constituency
Wycombe

Supplier Information

Number of Suppliers
1
Supplier Name

IDEAGEN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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