Planning

Health and Wellbeing SMS helpline NHS staff crisis support

NHS ENGLAND

This public procurement record has 2 releases in its history.

Planning

28 Jun 2021 at 08:18

Planned Procurement Notice
Planning

24 Jun 2021 at 04:42

Planned Procurement Notice
Summary of the contracting process

The NHS England is in the planning stage of a procurement process for a Health and Wellbeing SMS helpline aimed at providing crisis support for NHS staff. The anticipated contract, valued at approximately £90,000, is to be established over a period of one year, commencing from 15 July 2021 to 15 July 2022. This service is essential for addressing various mental health concerns, particularly in light of challenges posed by the COVID-19 pandemic. Interested suppliers are encouraged to register their interest by 1 July 2021 to take part in this open procurement process, which is conducted under the open procedure below threshold.

This tender represents a significant opportunity for businesses specialising in mental health support services, particularly those capable of delivering SMS-based communication solutions. Companies with expertise in psychological support, counselling services, and crisis management would be particularly well-suited to compete in this procurement. Additionally, firms that can provide marketing and communication strategies to raise awareness of the helpline stand to benefit from this initiative, potentially enhancing their presence in the health services sector.

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Notice Information

Notice Title

Health and Wellbeing SMS helpline NHS staff crisis support

Notice Description

Description of the Requirement The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a 24/7 national text helpline since April 2020, to support our NHS staff who are under enormous pressure every day. Common themes have emerged in the past year and we want to continue supporting our staff with the below, but are not limited to: * COVID-19 * Anxiety/Stress * Depression/Sadness * Isolation/Loneliness * Relationships * Suicide The requirement is for an SMS based helpline, to continue to provide a psychological support offer for all NHS staff. This service will be provided for all staff during the ongoing COVID-19 pandemic, and beyond. The text service will offer NHS staff the opportunity to converse with trained crisis support workers, and if required will have access to qualified clinical support where needed. The requirement will be to run a 24/7 service, that can operate nationally, and is able to cater to all age groups and demographics. A 24/7 service is essential, crisis support late at night is a key requirement. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, based on text conversations, in order to provide further understanding of emerging concerns and issues related to mental health among our workforce. Finally, the supplier should be able to provide some expertise in supporting communications and marketing, to raise awareness of the helpline. Description of Deliverables - 24/7 SMS based crisis helpline, able to be setup and delivered nationally, to all ages of NHS staff, with clinical oversight, providing immediate (in the moment), anonymous and confidential support for any NHS staff member requiring mental health or crisis support at any time - Regular service data and statistics reporting, including identifying current/emerging themes on the helpline - Regular service review meetings with commissioning organisation to support delivery of the service - Regular marketing consultancy support - Marketing content packages to promote the helpline - Agreement to work with NHS England and Improvement on any deep dive or evaluation activities relating to the helpline Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to delivering this service. Current thinking is that NHS England & Improvement will enter into a 1-year contract with an approximate total value of PS90,000 exclusive of applicable VAT. REGISTER YOUR INTEREST BY 01/07/21 Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b8dec94-ff10-4e20-8448-2e1d482a9954
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jun 20214 years ago
Submission Deadline
Not specified
Future Notice Date
24 Jun 2021Expired
Award Date
Not specified
Contract Period
14 Jul 2021 - 15 Jul 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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