Tender

Service Desk Management System

NACRO

This public procurement record has 1 release in its history.

TenderAmendment

08 Nov 2019 at 10:43

Tender Notice
Summary of the contracting process

Nacro, a charitable organisation based in London, is conducting an open procurement process for a Service Desk Management System intended to support its HR and ICT teams. Published on 13th September 2019, this opportunity is classified under 'Database systems' and is valued at £36,000. The procurement period is set to end on 27th September 2019, with the contract expected to commence on 4th November 2019 and continue for three years until 3rd November 2022.

This tender presents significant opportunities for businesses specialising in IT service management and software solutions. Companies that offer software capable of integrating workflows between HR and ICT departments or enhancing service delivery would be particularly well-positioned to compete. As Nacro invites responses from SMEs, this is an excellent chance for smaller enterprises to engage with a public sector client, potentially leading to long-term partnerships in the services sector.

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Notice Information

Notice Title

Service Desk Management System

Notice Description

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket. Additional information: Responses to questions raised.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48610000 - Database systems

Notice Value(s)

Tender Value
£36,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20196 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Nov 2019 - 3 Nov 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NACRO
Contact Name
Not specified
Contact Email
procurement@nacro.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 0EH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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