Tender

PROVISION OF 24 HOUR TELECARE MONITORING SERVICE

LONDON BOROUGH OF HILLINGDON

This public procurement record has 1 release in its history.

Tender

03 Apr 2017 at 07:31

Tender Notice
Summary of the contracting process

The London Borough of Hillingdon is currently in the tender stage for the “Provision of 24 Hour Telecare Monitoring Service” aimed at delivering an emergency alarm system and continuous telephone support for elderly residents across 21 sheltered housing developments. The estimated contract value is £1,500,000, with the contract commencing on 1st September 2017 and running for an initial term of three years, extendable by one additional year at the council's discretion. The tender period ends on 5th May 2017, and the contract is classified under IT services: consulting, software development, Internet and support.

This tender presents significant opportunities for organisations specialising in telecare and emergency response services. Companies that provide integrated support systems and those familiar with the Telecare code of practice would be particularly well-suited to compete. With around 4,500 residents currently benefiting from the service, businesses that can demonstrate experience and capability in managing such services will likely find a fruitful entry point into this growing market.

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Notice Information

Notice Title

PROVISION OF 24 HOUR TELECARE MONITORING SERVICE

Notice Description

The London Borough of Hillingdon (the Council) is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services). The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units. All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefitting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term). Contract commencement date: 1st September 2017. The Contracting Authority anticipates that the Business Transfers Directive 2001/23/EC as implemented by the Transfer of Undertakings ( Protection of Employment) Regulations 2014, will apply to the transfer of personnel from the contracting authority under this procurement. The contracting authority's detailed requirements will be set out in the Contract Documents. Additional information: The London Borough of Hillingdon (the Council is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services). The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units. All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefitting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term). Contract commencement date: 1st September 2017.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/702de391-1ca3-49cb-a9f8-91588a382f0e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Apr 20178 years ago
Submission Deadline
5 May 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2017 - 31 Aug 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HILLINGDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UXBRIDGE
Postcode
UB8 1UW
Post Town
Southall
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
Not specified
Local Authority
Hillingdon
Electoral Ward
Uxbridge
Westminster Constituency
Uxbridge and South Ruislip

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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