Notice Information
Notice Title
Delivery Partner for the FCDO's Future Service Management (FSM) Programme
Notice Description
This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Operating Model, Organisation Design and toolset strategy for the Service organisation. Document the rationale for make or buy recommendations. Create the Outline Business Case, ensuring approval. Then develop the Full Business Case enabling the programme to implement, ensuring successful transition to the new model. Why the work is being done / Key drivers:- 1. The recent formation of the FCDO and the need to integrate service management processes, functions and teams. 2. The organisation's need to merge and build internal service management and integration capabilities. 3. Must have a single ITSM Tooling strategy, that delivers maximum autonomy and responsiveness to the user, delivers coherent Management Information, and reduces overall cost of delivery. 4. The impending expiry of an existing outsourced Service Management & Integration contract (ex-FCO), which incorporates the following: * Service Desk - single point of contact for end users and suppliers; and * Live Services - overall service management of the wider ICT supply chain. 5. Modernises the Operating Model in readiness to accept in to service modern technology services, and to reduce the risks of supplier 'lock-in'. 6. To build in house capability where appropriate and buy outsourced services where not. 7. Modernise the service organisation to meet the demands of the post-covid world. Problem to be solved:- The FCDO needs to define, document and implement the target operating model, organisation design and service model for IT Service Management while managing the integration of ex-DfID and ex-FCO service management capabilities. This work will transform, re-compete and transition from the existing SIAM model to the future state. The Future Service Management Programme is structured in three phases: 1 - Outline Business Case Development and Approval - oversight of any quick wins ie potential early toolset changes. 2 - Procurement, Early Set Up / Implementation and development and approval of Full Business Case 3 - Implementation. Under Phase 1, the FCDO needs to produce an OBC, supported by the necessary analysis and design collateral. This will include consulting, analysing and documenting the target operating model, organisation design, ITSM Tooling (and business processes) as well as the sourcing model for IT Service Management while managing the integration of ex-DfID and ex-FCO service management capabilities and the exit and transition of the SMI and its functions. This is expected to include the development and deployment of new ITIL policy and process documentation (including RACI, operational governance and KPIs) and the identification of ITSM toolset changes required to provide orchestration.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/462a05ad-431c-45c5-87b3-02b1b44d785b
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222000 - Information systems or technology strategic review and planning services
72223000 - Information technology requirements review services
Notice Value(s)
- Tender Value
- £2,986,406 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,986,406 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jul 20214 years ago
- Submission Deadline
- 5 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 13 Jul 20214 years ago
- Contract Period
- 13 Jul 2021 - 1 Jan 2023 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE
- Contact Name
- Not specified
- Contact Email
- ict.commercial@fco.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2AH
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/462a05ad-431c-45c5-87b3-02b1b44d785b
16th July 2021 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/804a2e66-aa83-4960-bed5-799bed1eaee4
16th July 2021 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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