Award

Helpdesk systems and support (IS and Facilities)

GENERAL MEDICAL COUNCIL (GMC)

This public procurement record has 1 release in its history.

Award

27 Feb 2017 at 17:45

Award Notice
Summary of the contracting process

The General Medical Council (GMC) recently completed a tendering process for the procurement of Helpdesk systems and support services. This project aimed to implement a secure and robust application for IT incident reporting and facilities management, catering to self-service requests and a searchable knowledge base. The procurement, which employed an open procedure, had a total value of £202,000 and a contract duration from 3rd January 2017 to 2nd January 2020. The service is aimed at regions including North West and London in the United Kingdom, with the tender period concluding on 4th November 2016.

This contract represents a significant opportunity for businesses that specialise in IT support services and software development, particularly those capable of delivering industry-standard self-service platforms. Small and medium-sized enterprises (SMEs) would be well-suited to compete for similar tenders, given their ability to provide tailored and flexible services. Engaging in such procurement processes can contribute to business expansion and establish a strong presence in the public sector market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Helpdesk systems and support (IS and Facilities)

Notice Description

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:- IT Incident and FM Call Logging via a web-based portal and mobile application (app)- Searchable Service Catalogues- Self-service Service Requests- Recording and management of IS Change Requests- Searchable knowledgebase

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£202,000 £100K-£500K
Lots Value
Not specified
Awards Value
£202,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20178 years ago
Submission Deadline
4 Nov 2016Expired
Future Notice Date
Not specified
Award Date
22 Dec 20169 years ago
Contract Period
3 Jan 2017 - 2 Jan 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GENERAL MEDICAL COUNCIL (GMC)
Contact Name
Not specified
Contact Email
gmctenders@gmc-uk.org
Contact Phone
+44 1619236340

Buyer Location

Locality
MANCHESTER
Postcode
M3 3AW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe-2017-02-27T17:45:10Z",
    "date": "2017-02-27T17:45:10Z",
    "ocid": "ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT193991",
        "title": "Helpdesk systems and support (IS and Facilities)",
        "description": "The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:- IT Incident and FM Call Logging via a web-based portal and mobile application (app)- Searchable Service Catalogues- Self-service Service Requests- Recording and management of IS Change Requests- Searchable knowledgebase",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72253000",
            "description": "Helpdesk and support services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 202000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2016-11-04T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-01-03T00:00:00Z",
            "endDate": "2020-01-02T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-2233",
            "name": "General Medical Council (GMC)",
            "identifier": {
                "legalName": "General Medical Council (GMC)"
            },
            "address": {
                "streetAddress": "3 Hardman Street",
                "locality": "Manchester",
                "postalCode": "M3 3AW",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "gmctenders@gmc-uk.org",
                "telephone": "+44 1619236340"
            },
            "details": {
                "url": "http://www.gmc-uk.org"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-41872",
            "name": "Softcat",
            "identifier": {
                "legalName": "Softcat"
            },
            "address": {
                "streetAddress": "Thames Industrial Estate, Fieldhouse Lane, Marlow"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-2233",
        "name": "General Medical Council (GMC)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe-1",
            "status": "active",
            "date": "2016-12-22T00:00:00Z",
            "datePublished": "2017-02-27T17:45:09Z",
            "value": {
                "amount": 202000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-41872",
                    "name": "Softcat"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-01-03T00:00:00Z",
                "endDate": "2020-01-02T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f",
                    "datePublished": "2017-02-27T17:45:09Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                    "url": "http://www.mytenders.org/search/show/search_view.aspx?ID=FEB139312"
                }
            ]
        }
    ]
}