Award

Housing Management Software & Associated Services (Microsoft 365 Platform)

THRIVE HOMES LIMITED

This public procurement record has 2 releases in its history.

Award

17 May 2022 at 07:35

Award Notice
Tender

27 May 2021 at 15:49

Tender Notice
Summary of the contracting process

Thrive Homes Limited, located in Hemel Hempstead, is actively engaged in a public procurement process for "Housing Management Software & Associated Services" centred around the Microsoft 365 platform. This initiative is part of a strategic transformation programme aimed at enhancing services for both customers and staff within the social housing sector. The procurement process, which falls under the goods category and uses an open procedure method, offers four procurement lots: Rent Accounting and Services Charges, Housing Management, CRM and Customer Portal, and Finance Management. The tender process for lots 1 and 2 is set to begin in June, with lots 3 and 4 commencing in July, concluding with an award decision in early October with contracts starting in mid-October.

This tender presents significant opportunities for SMEs engaged in software development, IT services, and cloud-based solutions, particularly those with experience in social housing systems. Companies that can demonstrate the ability to provide innovative technology solutions that enhance operational efficiency and customer service are well-suited to compete. The estimated contract value of £500,000 underscores the potential for long-term business growth as Thrive aims to modernise its infrastructure over a three-year period, ultimately fostering a more agile and responsive organisational environment.

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Notice Information

Notice Title

Housing Management Software & Associated Services (Microsoft 365 Platform)

Notice Description

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. * Lot 1 - Rent Accounting and Services Charges * Lot 2 - Housing Management * Lot 3 - CRM and Customer Portal * Lot 4 - Finance Management Please note that for lots 1 and 2 the tender process will start in June and then lots 3 and 4 in July. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: https://xantive.supplierselect.com/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ee8e95e0-f82d-4f1b-9b80-2d1ba2aaa89a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/824d804a-40ee-4ee7-951c-083a50e0bc63
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£855,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20223 years ago
Submission Deadline
1 Jul 2021Expired
Future Notice Date
Not specified
Award Date
5 Apr 20223 years ago
Contract Period
5 Apr 2022 - 5 Apr 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THRIVE HOMES LIMITED
Contact Name
Not specified
Contact Email
procurement@thrivehomes.org.uk
Contact Phone
Not specified

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP3 9TD
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Dacorum
Electoral Ward
Kings Langley
Westminster Constituency
South West Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

TECHLABS LONDON

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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