Planning

The Provision of Communication Alerts Reminder Appointment Services

N H S SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Planning

12 Mar 2021 at 13:02

Market Engagement Notice
Summary of the contracting process

The NHS Shared Business Services is initiating a procurement process for "The Provision of Communication Alerts Reminder Appointment Services" located in Salford, England. This tender falls under the planning stage and is classified under the CPV category for communication equipment, specifically addressing the challenges faced by the NHS related to appointment management and the COVID-19 backlog. A key engagement milestone is set for 2nd April 2021, by which interested parties must complete and return a Pre-Procurement Questionnaire to the specified contact at NHS Shared Business Services.

This tender presents significant opportunities for businesses specialising in integrated telecommunications and IT services. Companies with capabilities in digital communication solutions or appointment management systems would be well-positioned to engage in this procurement process. Given the focus on innovation and improved workflow for managing incoming and outgoing communications, small to medium-sized enterprises (SMEs) that can demonstrate creative solutions in document and data management may find this particularly appealing.

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Notice Information

Notice Title

The Provision of Communication Alerts Reminder Appointment Services

Notice Description

The Procurement of a Framework for Communication, Alerts, Reminder or Appointment Services that will enable Approved Organisations to mitigate the risk and help against the challenge facing the NHS regarding appointment Did Not Attends (DNA) and reducing the COVID19 backlog. It will allow for improvement in the quality of patient communications and clinical data, the efficient handling and processing of that data and improvements in the management and administration of clinical and non-clinical services. This could include the production, review and dispatch of SMS, E-mail and letters or documents to be carried out in a more efficient and productive manner. A key focus for the renewal will be managing outgoing and incoming documents and data in a digital format. Introduce new working practices, technologies, and innovation to improve document and data workflow within the customer organisation. Easily access all information for example, via a single log in or system so that all communications can be collaborated and accessed via a single solution Additional information: Please complete and return the Pre-Procurement Questionnaire that is attached to this PIN Notice directly to Aidan Woodward, aidan.woodward2@nhs.net by 12:00 noon on 2nd April 2021. NHS Shared Business Services reserve the right to withdraw this notice at any time. NHS Shared Business Services is not bound to accept any proposals submitted by Providers and is not liable for any costs incurred as a result of Providers engaging with this process. This Early Market Engagement Exercise does not guarantee that procurement will take place and NHS Shared Business Services reserves the right to defer from any procurement entirely.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f11f70a7-bcc0-4035-a4eb-8ba02db0e2db
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa5e0122-711e-43b3-b612-3802f9f0ea30
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

64227000 - Integrated telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20214 years ago
Submission Deadline
Not specified
Future Notice Date
2 Apr 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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