Planning

DWP Disaster Emergency Payments Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Planning

15 Dec 2021 at 10:21

Market Engagement Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is initiating the planning stage for the procurement of a "Disaster Emergency Payments Service" to enhance their payment infrastructure in the event of a catastrophic event. This procurement process is set against the backdrop of ensuring the timely and secure distribution of benefits to approximately 2.5 million customers daily, amounting to over £3 billion per week. The deadline for potential suppliers to express their interest in attending an engagement event is 17 January 2022, with the event scheduled for late January 2022. The service will operate within the banking services industry and must comply with stringent security standards.

This procurement presents a significant business opportunity for companies specialising in payment solutions, particularly those that can demonstrate capabilities in secure transaction processing and compliance with industry standards such as ISO 27001. Small and Medium Enterprises (SMEs) are particularly encouraged to participate due to the emphasis on innovative and resilient solutions. Suppliers interested in collaborating with the DWP to enhance disaster contingency payments are invited to propose solutions that ensure seamless service continuity, make effective use of reporting capabilities, and possess the ability to operate nationally, including support for other government departments.

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Notice Information

Notice Title

DWP Disaster Emergency Payments Service

Notice Description

The purpose of this Prior Information Notice is to invite representatives from potential supplier organisations to attend a closed virtual supplier engagement event. We are keen to engage with interested suppliers to present their innovative and creative solution to meet DWP's future disaster contingency payments needs and to help the Department make an informed strategic decision for future procurement activity. DWP intends to host the event towards end of January 2022. The potential solution must be able to support DWP with a payment infrastructure to address a catastrophic event which prevents DWP from preparing and issuing payments files. The Department could be vulnerable to external risk such as cyber security threats which could result in the estate environment not being able to access the data and potentially unable to process and create the payment files. Hence, the potential solution which will be operating outside of DWP estate is crucial for the Department's risk mitigation strategy. In general, DWP makes on average 2.5m customer payments per day, to a value of over PS3bn per week. We are obliged to ensure that payments are credited to customer accounts on the due date, early or late payments cannot be tolerated. The secure, timely payment of benefits to our vulnerable customers is critical to DWP's business. All potential solutions must be: able to meet Industry Standards for Security Best practice, as a baseline ISO 27001 and FSA Security secure and resilient to potential fraudulent activity; able to provide reporting for Management Information, reconciliation and audit purposes; compliant with UK payment scheme(s) rules and payment formats; capable of operating nationally and be available for other Government Departments including Department for Communities. The duration of the contract is expected to be 2 - 3 years. The potential future supplier is expected to be able to work with our existing supplier to avoid any gap in service due to the criticality of this service. If you are interested in meeting with DWP to discuss your potential solutions for a DWP disaster payment contingency service, please register your interest by Monday 17 January 2022 by e-mailing Lydia Chung - Lydia.chung@dwp.gov.uk The event is being held in advance of a potential future procurement however suppliers should be aware that DWP is not committed to, nor guarantees a procurement at this stage. A further Prior Information Notice will be issued should DWP proceed to a procurement. DWP reserves the right to withdraw or amend any intention to proceed to procurement stage at any time.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f1c5ac68-a685-49bc-99c6-cbff4541d389
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a72184d8-4684-46f4-be5f-67922e894706
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66110000 - Banking services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
17 Jan 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9DA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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