Award

CO0591 Enterprise Service Management Solution

ESSEX COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

14 Aug 2025 at 07:46

Award Notice
Tender

19 Feb 2025 at 15:48

Tender Notice
Summary of the contracting process

Essex County Council, based in Chelmsford, England, has concluded the procurement process for the CO0591 Enterprise Service Management Solution, a commercial off-the-shelf IT service designed to enhance operational efficiencies through automation and integration. The process, which was an open procedure, began with a tender period that ended on 21st March 2025 and has now reached the award stage. The awarded contract, valued at £580,955, spans from 12th August 2025 to 11th August 2030 with Alemba Ltd as the supplier. This procurement falls under the industry category of IT services, specifically consulting, software development, Internet, and support.

This tender offers significant growth opportunities for businesses in the IT services sector, particularly those specialising in enterprise service management solutions and keen on providing innovative, customer-focused solutions to local councils. Small and medium enterprises (SMEs) are especially well-suited to compete, given the procurement's suitability requirements. The five-year minimum contract term provides stability and a chance for IT service providers to build a lasting relationship with a major governmental body like Essex County Council, promoting business expansion within the public sector.

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Notice Information

Notice Title

CO0591 Enterprise Service Management Solution

Notice Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. Estimated value is for definitive term of 5 years. No variants or options will be accepted. For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ (https://procontract.due-north.com/). The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution. It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f1d48d02-d8cf-4c85-9342-b53258396534
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/222aa881-7bf7-49da-bbcc-d06b52c537b3
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,725,000 £1M-£10M
Lots Value
Not specified
Awards Value
£580,955 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20256 months ago
Submission Deadline
21 Mar 2025Expired
Future Notice Date
Not specified
Award Date
24 Jul 20257 months ago
Contract Period
11 Aug 2025 - 11 Aug 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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