Award

Interim IT Support Assistant

WATER SERVICES REGULATION AUTHORITY

This public procurement record has 1 release in its history.

Award

04 Oct 2018 at 15:52

Award Notice
Summary of the contracting process

The WATER SERVICES REGULATION AUTHORITY is seeking an Interim IT Support Assistant under a selective procurement method, specifically a call-off from a framework agreement. The process was initiated with the tender titled "Interim IT Support Assistant" and concerned the supply services of personnel, including temporary staff, within the services category. The tender period concluded on 17th September 2018, while the contract period is set to commence on 8th October 2018 and conclude on 28th December 2018. This procurement is relevant for locations including Birmingham and London in the United Kingdom.

This opportunity presents significant potential for growth for businesses positioned in the IT support services sector, especially small and medium-sized enterprises (SMEs). Companies specialising in customer service, service desk operations, and IT hardware support would be particularly well-suited to participate, as the role necessitates expertise in handling service desk requests, basic IT troubleshooting, and configuring devices. Engaging in this contract could facilitate partnerships with broader governmental projects and access to further government contracts.

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Notice Information

Notice Title

Interim IT Support Assistant

Notice Description

Role Description * Customer Service focussed * Service Desk Analyst tasks * Answer the service desk phone - log all incidents and service requests in Service Manager * Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager * Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook * Install image to new Surface Pro computers (someone else will need to add them into SCCM) * Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc * Assist with any video conferencing setups required and resolving issues * Configuring iPhones for new starters * Configuring profiles on Surface pros for new starters * Updating all asset movements in the asset lists * Assist with disposal of redundant IT kit * USB disk audit Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3f5d171f-2d05-487d-a930-23b914f9ee4b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£10,107 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Oct 20187 years ago
Submission Deadline
17 Sep 2018Expired
Future Notice Date
Not specified
Award Date
25 Sep 20187 years ago
Contract Period
7 Oct 2018 - 28 Dec 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CERTES COMPUTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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