Notice Information
Notice Title
Research to understand reassurance needs of customer to inform development of levers and encouraging take up of the Personal Tax Account
Notice Description
Assignment under the Market Research MR130001 Agreement Contract. The aim of this research was to understand the customer need for reassurance, certainty and trust within HMRC digital channels and specifically within the PTA. The research sought to answer the following objectives: 1. To understand how customers view their responsibilities for their tax affairs. 2. Understand the customer need for reassurance, certainty and trust when meeting tax obligations. 3. Explore customer awareness and understanding of HMRC digital services. 4. Identify barriers to using PTA and what support is needed to address these. 5. Design levers and ideas to influence reassurance and trust. 6. Test and optimise existing concepts that HMRC is using or considering Customer uses and expectations of digital services differed slightly depending on the tax group, their previous experiences with HMRC and how confident they felt about getting their tax right.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f415c4f7-c98c-43b7-a7eb-4f3c8928afed
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d8ae1b09-1834-4d86-8300-0347d7d8f613
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Not specified
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- £64,693 Under £100K
- Lots Value
- Not specified
- Awards Value
- £64,693 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Mar 20187 years ago
- Submission Deadline
- 20 Jun 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Jun 20178 years ago
- Contract Period
- 17 Jul 2017 - 27 Oct 2017 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2BQ
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d8ae1b09-1834-4d86-8300-0347d7d8f613
8th March 2018 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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