Award

Customer Engagement Services

CITY OF DONCASTER COUNCIL

This public procurement record has 1 release in its history.

Award

28 Feb 2025 at 13:14

Summary of the contracting process

The City of Doncaster Council has completed the procurement process for Customer Engagement Services, a project aimed at enhancing their email communication system with residents. The industry category falls under Electronic message and information services (CPV code 64216000). This direct award contract has been granted to Granicus Firmstep Ltd and spans from 17th February 2025 to 16th February 2026. The procurement method employed was direct award, with the tender process having concluded on 1st January 2025. Key locations covered include the United Kingdom and international regions such as British Overseas Territories and the Channel Islands.

This tender offers significant opportunities for businesses specializing in electronic communication and information services, particularly those capable of providing robust and scalable email solutions. Small and medium-sized enterprises (SMEs) are highlighted as suitable candidates for such contracts, providing them with a substantial opportunity for growth through public sector engagements. Firms with proven expertise in establishing effective direct email communication systems would be well-suited to compete, enhancing their portfolio and market presence through collaboration with public sector bodies like the City of Doncaster Council.

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Notice Title

Customer Engagement Services

Notice Description

The email solution system allows the Communications Team to continue a service of direct email communication with residents with key messages.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f50b5bac-ae3d-4b34-aa86-09b343625a7c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8cb1ab7c-9fba-4777-915e-c0c0fa40b654
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64216000 - Electronic message and information services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£29,386 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Feb 202512 months ago
Submission Deadline
1 Jan 2025Expired
Future Notice Date
Not specified
Award Date
28 Feb 202512 months ago
Contract Period
17 Feb 2025 - 16 Feb 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CITY OF DONCASTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
Not specified

Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS FIRMSTEP

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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