Tender

Out of Hours Call Centre

LONDON BOROUGH OF EALING

This public procurement record has 2 releases in its history.

TenderAmendment

17 Jan 2017 at 17:07

Tender Notice
Tender

17 Jan 2017 at 17:01

Tender Notice
Summary of the contracting process

The London Borough of Ealing is procuring an Out of Hours Call Centre service with a total contract value of £7,000,000. This procurement is in the Tender stage, with the tender period ending on 21 February 2017, and the contract expected to commence on 24 September 2018 for a duration of five years, with potential extensions. The applicable industry category includes telephone switchboard services, telephone survey services, and telephone-answering services, with delivery addresses covering the United Kingdom and beyond.

This contract presents a significant opportunity for both small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to enter a collaborative consortium that has been in operation since 2008. Successful bidders will be expected to participate in a Competitive Dialogue Procedure, which could be well-suited for businesses capable of delivering high-quality telephone services and demonstrating innovative solutions to meet the consortium's comprehensive service requirements.

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Notice Information

Notice Title

Out of Hours Call Centre

Notice Description

The London Borough of Ealing ("the Council") has an Out of Hours Call Centre Contracts which expires on the 23rd September 2018. 1.1.2 The Council intends to let a new contract for a term of 5 years with an option to extend for 2 additional terms of one year each for itself and on behalf of the London Boroughs of Havering, Barnet, Kensington and Chelsea, Tower Hamlet, Haringey, Waltham Forest and Enfield and Peabody and Wandle Housing Associations ("the Initial Participating Organisations"), plus any other public bodies which choose to join the arrangements later who will each enter into a separate services agreement with the successful provider. 1.1.3 The London Borough of Ealing Council is the lead contracting authority. 1.1.4 The OJEU Notice was published in the Official Journal of the European Union in January seeking expressions of interest from organisations wishing to participate in the Project. 1.1.5 The Council is carrying out this procurement using the Competitive Dialogue Procedure under European Directive 2014/24/EU as implemented in the UK by the Public Contracts Regulations 2015 (Statutory Instrument Number 102, 2015) (as amended) 1.1.6 The Council conducted a pre-qualification (SQ) exercise to identify suitable bidders to participate in this procurement. 3 such Bidders are now invited to participate in the Competitive Dialogue Procedure with the Council ("The Bidders"). [Note: the document pack, issued to interested parties, around the time of publication of the OJEU notice includes both the SQ and the subsequent ITPD document set. In the first instance bidders should address themselves to the SQ only] 1.1.7 There is a strong ethos of collaboration underpinning the Out of Hours Call Centre consortium. This will be third service contract used by the consortium members since 2008. 1.1.8 Bidders will be expected to identify during the Dialogue Meetings and in their solution, how they propose to accommodate the requirements of the consortium as enshrined in the Overarching Agreement, Specification, bid- back pricing schedule and other tender documents. All these documents are listed in Appendix 12 to the ITPD document set which is available on the tender portal Additional information: Please note that interest and clarifications must be made through the pro contracts web site:- https://procontract.due-north.com/ The reference is: Project Id: DN231422

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f5d1f824-7c9f-423f-b9c9-21856fd37902
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1b6cee42-7d7c-43a7-9c7d-126deade5978
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79311210 - Telephone survey services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jan 20179 years ago
Submission Deadline
21 Feb 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Sep 2018 - 23 Sep 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF EALING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EALING, LONDON
Postcode
W5 2HL
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
Not specified
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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