Award

Research Specification to understand customer to understand customer readiness for a digital Child Benefit service

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

17 Feb 2022 at 17:03

Award Notice
Summary of the contracting process

The procurement process involves a contract awarded by H M Revenue & Customs for the project titled "Research Specification to understand customer readiness for a digital Child Benefit service." This contract falls under the category of 'Research and development services and related consultancy services.' The contract, valued at £120,000, is based in London, United Kingdom. The procurement method used for this tender was selective, executed as a call-off from a framework agreement. The tender period concluded on 30 January 2022, with the contract period running from 4 February 2022 to 31 July 2022.

This contract presents significant opportunities for businesses that specialise in research, digital services, and consultancy. Companies with expertise in understanding customer behaviour and technology implementation would be particularly well-suited to compete for future tenders in related fields. As this procurement is focused on digital transformation, businesses that can demonstrate innovative approaches to engaging with customers through online platforms may find themselves well-positioned for growth in the expanding digital public services sector.

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Notice Information

Notice Title

Research Specification to understand customer to understand customer readiness for a digital Child Benefit service

Notice Description

The core objectives of this research are: a. To develop a clearer understanding of ChB customers' current attitudes and expectations of a digital ChB service. b. To understand customers' needs to access online services in order for us to identify information and communications required. The research aims to answer the following questions: a. Are customers aware of current online facilities? b. What are the reasons for customer contact in HMRC? c. What information and communications are needed to notify customers of digital services to make the transition experience as positive as possible? d. What are customers attitudes towards an online ChB service? e. How much acceptance/resistance is likely for the potential to move to a 'digital by default' service? f. What customers would like to use a ChB digital service? What will the demographic of a digital ChB customer base be? g. What do customers expect from a ChB digital service? h. Are customers likely to use digital services in the future rather than telephone/paper channels?

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f6756609-3c54-46ba-a746-0577dfe9586d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b3b045fe-975b-44a9-b2e1-6f913a8e08a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20224 years ago
Submission Deadline
30 Jan 2022Expired
Future Notice Date
Not specified
Award Date
1 Feb 20224 years ago
Contract Period
4 Feb 2022 - 31 Jul 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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