Notice Information
Notice Title
ASC Customer Service Advisor
Notice Description
Job Title: Customer Service Advisor Rate of Pay: ?13.02 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We're searching for passionate individuals who love interacting with customers. Whether you're a recent graduate or someone eager to learn and deliver exceptional service, we'd love to have you join our dynamic busy Hospital team. Requirements essential to performing this role: o Have an excellent telephone manner, providing great customer service. o The ability to liaise with customers, service providers and partner agencies to ensure effective delivery of the service. o Effective communication skills, recording information timely and with accuracy including maintaining confidentiality are a necessary function of this role. o The collation and maintenance of information is to be completed in accordance with relevant legislation and used to prepare reports. o There is a responsibility to identify and contribute to procedural improvements. o Use of IT equipment, specialist software and different systems is essential to maintaining records therefore undertaking training for competency of using a variety of systems is a requirement. Qualifications: GSCE English and Maths or equivalent qualification. Must be prepared to undertake professional and technical training when required. Experience: o A minimum of 6 months experience working in a social care and/or health related role. o A minimum of 6 months previous experience of working on the front line within a customer-focused environment. o Experience of working as a team member. o Previous experience of using IT systems. o Awareness of Data Protection and Freedom of information Act. ***A Standard DBS check is required for this role. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to ... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Monday 22nd January 2023 at 17:00pm Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f84ea848-fdf7-46ff-9b4e-41d18512c223
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/13525580-a295-4d3e-833b-8ba6837c6ec6
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79600000 - Recruitment services
Notice Value(s)
- Tender Value
- £6,620 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Jan 20242 years ago
- Submission Deadline
- 22 Jan 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 29 Jan 2024 - 29 Jul 2024 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SANDWELL METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- B70 8SZ
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG37 Sandwell
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Sandwell
- Electoral Ward
- West Bromwich Central
- Westminster Constituency
- West Bromwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/13525580-a295-4d3e-833b-8ba6837c6ec6
18th January 2024 - Opportunity notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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