Award

GMCA 858 - Employer Customer Relationship Management system for GMCA's Education, Work and Skills directorate

GREATER MANCHESTER COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

12 Nov 2024 at 17:06

Award Notice
Summary of the contracting process

The Greater Manchester Combined Authority (GMCA) has completed the procurement process for a Customer Relationship Management (CRM) system specifically for its Education, Work and Skills (EWS) Directorate. The contract, valued at £40,080, has been awarded to Aspire CRM, a large supplier based in Denby, England. This procurement, carried out through a restricted procedure, aims to enhance the Directorate’s ability to monitor and analyse interactions with employers, improve employer engagement, and measure outcomes of their engagements. The contract period runs from 5th August 2024 to 4th August 2025, with the tender process concluding on 16th July 2024.

This tender presents significant opportunities for businesses within the software and information systems sector, particularly those skilled in CRM solutions aimed at educational and professional skills development sectors. Small and medium-sized enterprises (SMEs) might find this type of contract beneficial for growth due to the focus on improving logistical and analytical capabilities within public sector engagements. The project aligns well with companies that have expertise in data monitoring, analysis, and enhancing user engagement through technological solutions.

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Notice Information

Notice Title

GMCA 858 - Employer Customer Relationship Management system for GMCA's Education, Work and Skills directorate

Notice Description

GMCA is seeking a supplier to provide a Customer Relationship Management system to provide the Education, Work and Skills (EWS) Directorate with the ability to record, monitor and analyse information about the employers we have a relationship with. Through procuring a CRM, we aim to maximise the engagement of the businesses we work with, increase the interest employers have in our work, improve the support we give employers to engage with activities, and measure the outcomes of our efforts. The CRM will provide the EWS Directorate with a shared single source of truth about our employer engagement. The benefits of this single source of truth will be that it provides the Directorate with a complete understanding of the employers we engage with, the interactions we have with them alongside the ability to monitor and analyse the data.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4739d1ee-d97e-42d0-ba51-747e6eaeb84a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£40,080 Under £100K
Lots Value
Not specified
Awards Value
£40,080 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Nov 20241 years ago
Submission Deadline
16 Jul 2024Expired
Future Notice Date
Not specified
Award Date
16 Jul 20241 years ago
Contract Period
4 Aug 2024 - 4 Aug 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GREATER MANCHESTER COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

ASPIRE CRM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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