Planning

Contact Centre & Telephony Market Engagement

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Planning

29 Apr 2022 at 15:37

Market Engagement Notice
Summary of the contracting process

The NHS Business Services Authority is currently in the planning stage of a public procurement process for "Contact Centre & Telephony Market Engagement", which falls under the telecommunications services category. Based in Newcastle upon Tyne (NE15 8NY), this procurement aims to engage with suppliers regarding the provision of contact centre and telephony solutions as they prepare to replace their existing corporate telephony contract expiring within the next 18 months. Key milestones include a webinar on May 11, 2022, at 14:00, where potential suppliers can learn more about the service requirements, with expressions of interest due by May 10, 2022.

This tender presents significant opportunities for businesses in the telecommunications and technology sectors, particularly those offering innovative contact centre solutions, unified communications, and related services. Companies that can provide advanced telephony capabilities or enhance operational efficiencies through new technologies would be well-suited to participate. While the engagement does not guarantee future contracts, it seeks to gather insights and foster collaboration, ultimately leading to potential procurement opportunities influenced by supplier feedback and market engagement outcomes.

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Notice Information

Notice Title

Contact Centre & Telephony Market Engagement

Notice Description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions. This is a pre-tender market engagement exercise. NHS Business Service Authority has a contract to cover all corporate telephony. This is due to expire over the next 18 months. It covers the following services; -Contact Centre Services, -Access to a new service and capability, which enables the Back Office services to make phone calls via Microsoft Teams. -Traditional Telephony services, Non Geographic (0300) Numbers -Unified Communications -Mobile Voice and Data We will use this exercise to engage with the telephony supplier market and have included suppliers from the Crown Commercial Framework RM3808 Network Services 2. Suppliers are to be invited to attend a webinar. The webinar will provide details of our organisation and will supply more information about this tender opportunity. The date of the webinar is Wednesday 11 May at 1400. This will be followed by a Request for Information (RFI) process. Suppliers must register an interest to participate in the webinar and the RFI. The webinar and the feedback from the RFI will allow you, as a supplier, the opportunity to provide an "art of the possible" concept for our corporate requirement. The Authority would like to understand all current, emerging and potentially futureproof contact centre technologies and anticipate this will help to enhance our corporate capability. The RFI will include a number of questions that suppliers who have expressed an interest can submit feedback and responses to these questions. All expressions of interest to attend the webinar must be submitted by Tuesday 10 May at 12 noon. This invitation to the webinar and the RFI will be arranged using the Health e-portal. Atamis and all interested suppliers should ensure they are registered by using this link: https://health-family.force.com/s/Welcome. To access the documentation suppliers must search opportunities using system reference C72500 Contact Centre & Telephony Market Engagement. The current revenue budget is an estimated PS1.7m annually. This is based on the existing Authority's technologies and cost model. However, as this is a new opportunity to the market, the Authority has an expectation to transform these services. With the transformation of the existing services, there is an expectation that efficiencies will be produced. The length of the contract is still to be decided and will be influenced by the results from the soft market engagement. This engagement exercise is mainly for information gathering, it does not guarantee any future work and all future business will be subject to procurement regulations. The market engagement processes described above does not form part of the formal procurement process. Participation in this event is voluntary, however the Authority wishes to encourage

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f98ee0f3-169d-4c31-8589-83bc5135875d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b8a5dfc1-f288-409d-95dd-88d9b264eaa6
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20223 years ago
Submission Deadline
Not specified
Future Notice Date
29 Apr 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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