Tender

Customer Relationship Management System

THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST

This public procurement record has 1 release in its history.

Tender

02 Mar 2021 at 12:01

Tender Notice
Summary of the contracting process

The Horniman Public Museum and Public Park Trust is seeking tenders for a Customer Relationship Management (CRM) system to optimise their data management and enhance revenue generation. This procurement, classified under the software package and information systems category (CPV code: 48000000), is currently in the active tender stage. The deadline for formal submissions is set for 19th March 2021 at 5pm, with the contract expected to commence on 1st May 2021 and run until 31st January 2022. The procurement method employed is an open procedure, and the budget for the project is £30,000.

This tender presents a significant opportunity for businesses specialising in CRM systems and software solutions, particularly those aimed at data integration and customer experience enhancement. Small and medium-sized enterprises (SMEs) with relevant experience in delivering efficient and user-friendly software packages will be well-suited to compete for this contract. Companies that can demonstrate innovative approaches to consolidating diverse customer data into a single accessible platform will likely have an advantage in the bidding process.

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Notice Information

Notice Title

Customer Relationship Management System

Notice Description

Since the inception of our current CRM system in 2014 our combined membership and ticketing revenue has grown by 165%. It is vital that we protect this income, while finding new ways of generating more income in a cost effective way. A new CRM is key to unlocking a great deal of potential income we are currently unable to access. The Horniman's customer data is currently stored in seven databases, which means a customer's data can be potentially stored on all seven if they have bought tickets, joined as a member, donated money, signed up to the mailing list, or are involved in education: * RecreateX - ticketing and memberships, including Benefactors * Raiser's Edge - fundraising, including Benefactors * MailChimp - customer emails and contact preferences * Schools Database (FileMaker) - schools details * Donorbox - donations made online and Benefactors who renewed or joined during the closure * Survey Monkey - on-line forms and post event surveys * Spreadsheets - an array of customer information which cannot be stored on any of the above databases or staff find easier to manage outside these We are seeking to consolidate this data into one manageable system. The Horniman would like to migrate to a CRM system which allows us to see each interaction across every area of activity and each point of the customer's journey with us. Formal tender submissions must be received by 19th March 2021, 5pm. Tender submission should be made through email to Lee-Anne Inglis, Systems and Data Officer, lainglis@horniman.ac.uk Receipt of submissions will be acknowledged by email. Further details on CRM objectives, project scope, tender submission requirements and selection criteria are set out in the invitation to tender document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fae76c48-5e60-40d0-be4c-e7977b23858e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db06222a-83ef-4931-8624-90bd81a9a892
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Mar 20214 years ago
Submission Deadline
19 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2021 - 31 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE23 3PQ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Lewisham
Electoral Ward
Forest Hill
Westminster Constituency
Lewisham West and East Dulwich

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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