Award

CRM System

REDCAR & CLEVELAND BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

09 Jun 2020 at 16:21

Award Notice
Summary of the contracting process

The procurement process for a Customer Relation Management (CRM) System, valued at £206,806, was conducted by Redcar & Cleveland Borough Council, located in Redcar, North East England. This tender, initiated under a selective procurement method as a call-off from a framework agreement, is currently in the award stage, having been awarded on 29th November 2019. The contract is set to run from 1st April 2020 to 31st March 2024. The tender period ended on 28th November 2019, making this a completed process looking for suppliers to offer CRM services.

This contract presents a lucrative opportunity for small to medium-sized enterprises (SMEs) specialising in software services, particularly those with experience in customer relationship management solutions. Businesses well-suited to compete would include technology firms offering bespoke software solutions or IT service providers focusing on CRM systems. Engaging in such tenders can help these firms expand their portfolio and enhance their client relationships within the public sector.

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Notice Information

Notice Title

CRM System

Notice Description

CRM System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fbf2f795-0762-443a-af8f-c12ddd1959c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9a676df2-3f42-4924-ba78-a0405398974b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£206,806 £100K-£500K
Lots Value
Not specified
Awards Value
£206,806 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20205 years ago
Submission Deadline
28 Nov 2019Expired
Future Notice Date
Not specified
Award Date
29 Nov 20196 years ago
Contract Period
31 Mar 2020 - 31 Mar 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
REDCAR & CLEVELAND BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REDCAR
Postcode
TS10 1RT
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Redcar and Cleveland
Electoral Ward
Coatham
Westminster Constituency
Redcar

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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