Tender

Payment Provider for GOV.UK Pay

GOVERNMENT DIGITAL SERVICE

This public procurement record has 2 releases in its history.

TenderAmendment

12 Mar 2025 at 17:02

Tender Notice
Tender

19 Feb 2025 at 18:04

Tender Notice
Summary of the contracting process

The Government Digital Service, a department within the Cabinet Office, is inviting proposals for a payment service provider to support the GOV.UK Pay platform. This procurement, classified under the IT services industry (consulting, software development, Internet, and support), is crucial for processing credit and debit card transactions and open banking payments for various public sector entities. The procurement is at the tender stage, utilising a Competitive Negotiated Procedure as per regulation 37 of the Public Contracts Regulations 2015. The tender period closes on 19 March 2025, with the contract starting on 8 July 2025 and potentially lasting until July 2028, including extension options. The project is located in London, postcode E1 8QS, and the contract value is estimated to be £49,212,000 GBP.

This tender offers significant growth opportunities for businesses specialising in digital payment solutions. By enabling SMEs to participate, the procurement process welcomes innovative contributions from smaller enterprises. The successful supplier will partner with the Cabinet Office to enhance the GOV.UK Pay platform, which serves over 1,000 public sector services and has processed over 94 million transactions since its inception. This project is ideal for companies experienced in payment processing and open banking services, offering a consistent user experience and reducing administrative burdens for public sector teams. Bidding details and clarifications can be sent to the GDS Digital Buyer at the provided email address.

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Notice Information

Notice Title

Payment Provider for GOV.UK Pay

Notice Description

Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended). Background Information GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone. Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services. The platform has processed over 94 million transactions since September 2016, with a total value of PS6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport. Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money. Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day. Opportunity Details The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements. The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options. The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract. The Contract will be between the successful Supplier and the Contracting Authority. The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract. The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015. The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements). Additional information: All clarification questions and bids should be emailed to gds-digital-buyer@digital.cabinet-office.gov.uk, referencing WP2236 'Clarification' or WP2236 'Bid' in the email Subject.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc972970-1537-411a-ba97-5d34652745d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£49,212,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 202511 months ago
Submission Deadline
19 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Jul 2025 - 7 Jul 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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