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Contract Timeline
- Publication Date
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26th July 2024 09:03:44 AM
- Planning Deadline
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31st August 2024 22:59:59 PM Expired
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Contract Summary
Early engagement supporting HMRCs development of a single Omni Channel, Contact Centre as a Service (CCaaS) solution to replace current legacy services. This requirement shall include: 1) The provision of product licences, future acquisition and development of products and associated add-on products; 2) The provision of service design, implementation and configuration services; 3) The provision of a Run & Support service (inclusive of pro-active maintenance and testing) 4) The provision of ongoing Run & Optimise service (inclusive of an option to provide incentivised Innovation/Service Optimisation) The current intention of the department is to seek future bids from Implementation/Support Partners, in collaboration with Software vendors. This early-stage, informal engagement will support a greater understanding of capable suppliers, test assumptions and share early draft specifications for discussion. Initial Early Engagement shall only be open to suppliers and software vendors by invitation only, at the discretion of HMRC. Software vendors will be invited, where necessary at this stage, based on the ability to offer a solution that can deliver effectively across all CCaaS capabilities with demonstrable evidence and customer examples of the complexity and scale of HMRC. Implementation Partners, where necessary, will be selected based on their specialist capability and ability to deliver Implementation through to Live and Optimise. HMRC reserves the right to expand eligibility as the engagement progresses and a further notice shall be published where required. Procurement is not expected to commence until early 2025 making use of the Competitive Flexible Procedure under the Procurement Act 2023. No further documents are available for suppliers to request and this notice does not serve as an expression of interest. The formal stages of engagement including any expression of interest will follow, where issued, in due course. No registration is necessary or required at this stage
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Contract Details
- Open Contracting ID
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ocds-b5fd17-fe1bea8e-385c-453f-8f51-faca77ec33d4
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
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N/A
- Tender Suitability
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SME
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
64213000
64215000
64216000
64227000
72210000
72220000
72250000
72261000
72263000
72265000
72266000
72267000
72268000 - CPV Division(s)
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64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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Joe Miller
- Buyer Email
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it-customer-engagement@hmrc.gov.uk
- Buyer Phone
- Buyer Address
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100 Parliament Street
London
SW1A 2BQ
United Kingdom
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Contract Timeline
- Publication Date
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25th July 2024 17:34:51 PM
- Planning Deadline
-
31st August 2024 22:59:59 PM Expired
-
Contract Summary
Early engagement supporting HMRCs development of a single Omni Channel, Contact Centre as a Service (CCaaS) solution to replace current legacy services. This requirement shall include: 1) The provision of product licences, future acquisition and development of products and associated add-on products; 2) The provision of service design, implementation and configuration services; 3) The provision of a Run & Support service (inclusive of pro-active maintenance and testing) 4) The provision of ongoing Run & Optimise service (inclusive of an option to provide incentivised Innovation/Service Optimisation) The current intention of the department is to seek future bids from Implementation/Support Partners, in collaboration with Software vendors. This early-stage, informal engagement will support a greater understanding of capable suppliers, test assumptions and share early draft specifications for discussion. Initial Early Engagement shall only be open to suppliers and software vendors by invitation only, at the discretion of HMRC. Software vendors will be invited, where necessary at this stage, based on the ability to offer a solution that can deliver effectively across all CCaaS capabilities with demonstrable evidence and customer examples of the complexity and scale of HMRC. Implementation Partners, where necessary, will be selected based on their specialist capability and ability to deliver Implementation through to Live and Optimise. HMRC reserves the right to expand eligibility as the engagement progresses and a further notice shall be published where required. Procurement is not expected to commence until early 2025 making use of the Competitive Flexible Procedure under the Procurement Act 2023. No further documents are available for suppliers to request and this notice does not serve as an expression of interest. The formal stages of engagement including any expression of interest will follow, where issued, in due course. No registration is necessary or required at this stage
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-fe1bea8e-385c-453f-8f51-faca77ec33d4
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
N/A
- Tender Suitability
-
SME
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
64213000
64215000
64216000
64227000
72210000
72220000
72250000
72261000
72263000
72265000
72266000
72267000
72268000 - CPV Division(s)
-
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
Joe Miller
- Buyer Email
-
it-customer-engagement@hmrc.gov.uk
- Buyer Phone
-
07981139454
- Buyer Address
-
100 Parliament Street
London
SW1A 2BQ
United Kingdom
-
Contract Timeline
- Publication Date
-
23rd July 2024 13:41:32 PM
- Planning Deadline
-
31st August 2024 22:59:59 PM Expired
-
Contract Summary
Early engagement supporting HMRCs development of a single Omni Channel, Contact Centre as a Service (CCaaS) solution to replace current legacy services. This requirement shall include: 1) The provision of product licences, future acquisition and development of products and associated add-on products; 2) The provision of service design, implementation and configuration services; 3) The provision of a Run & Support service (inclusive of pro-active maintenance and testing) 4) The provision of ongoing Run & Optimise service (inclusive of an option to provide incentivised Innovation/Service Optimisation) The current intention of the department is to seek future bids from Implementation/Support Partners, in collaboration with Software vendors. This engagement will support a greater understanding of capable suppliers, test assumptions and share early draft specifications for discussion. Initial Early Engagement shall only be open to suppliers and software vendors by invitation. Software vendors will be invited based on the ability to offer a solution that can deliver effectively across all CCaaS capabilities with demonstrable evidence and customer examples of the complexity and scale of HMRC. Implementation Partners selected based on their specialist capability and ability to deliver Implementation through to Live and Optimise. HMRC reserves the right to expand eligibility as the engagement progresses and a further notice shall be published where required. Procurement is not expected to commence until early 2025 making use of the Competitive Flexible Procedure under the Procurement Act 2023.
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-fe1bea8e-385c-453f-8f51-faca77ec33d4
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
N/A
- Tender Suitability
-
SME
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
64213000
64215000
64216000
64227000
72210000
72220000
72250000
72261000
72263000
72265000
72266000
72267000
72268000 - CPV Division(s)
-
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
Joe Miller
- Buyer Email
-
it-customer-engagement@hmrc.gov.uk
- Buyer Phone
- Buyer Address
-
100 Parliament Street
London
SW1A 2BQ
United Kingdom