Award

Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 1 release in its history.

Award

11 Jun 2021 at 09:14

Award Notice
Summary of the contracting process

The Department of Health and Social Care (T&T) has successfully completed a public procurement process titled "Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations". This procurement, which falls under the category of business development consultancy services, was conducted in London, UK. The procurement method followed was selective, involving a call-off from a framework agreement, with a total contract value of £3,222,105.99. The contract began on 1st April 2021 and will conclude on 30th September 2021. The award notice was published on 11th June 2021, and the relevant tender period ended on 31st March 2021.

This tender presents significant opportunities for businesses, particularly those specialising in consultancy services focused on business development and data protection compliance. Companies adept in managing contact centre operations and enhancing user experience would be particularly well-suited to compete in similar future tenders. The public sector is increasingly seeking innovative solutions and effective management practices, making this an ideal time for qualified service providers to expand their offerings and engage with government clients.

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Notice Information

Notice Title

Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations

Notice Description

Provision visibility and assurance to the Executive Committee for inflight programmes and projects, and the approval and prioritisation of new work requests into Test and Trace Programme; maintenance and sustainability of Data Protection compliance; organisation design implemention; establish Voice of Customer function; provide delivery leadership of National Contact Centres

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/388fe9a6-b7f1-4d1f-b7f4-10ac0e2344fd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£3,222,105 £1M-£10M
Lots Value
Not specified
Awards Value
£3,222,105 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jun 20214 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
19 May 20214 years ago
Contract Period
31 Mar 2021 - 30 Sep 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BRAMBLE HUB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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