Tender

R5007 Welfare Processing Resilience Framework

LONDON BOROUGH OF TOWER HAMLETS

This public procurement record has 1 release in its history.

TenderCancellation

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The London Borough of Tower Hamlets is seeking tenders for the "R5007 Welfare Processing Resilience Framework" aimed at securing remote processing support services for Housing and Council Tax Benefit claims. This procurement falls within the social security services industry category and is located in London. The procurement process is currently at the cancellation stage, with the contract originally scheduled to commence in January 2017 and run for two years, potentially extendable. The tender period concluded on 12th September 2016, and the estimated contract value is £16 million, involving a selective procurement method.

This tender presents significant opportunities for businesses specialising in administrative and social services, particularly those with capacity to handle large volumes of claims processing under stringent quality standards. Companies involved in benefit services, law, consulting, or temporary staffing solutions would find this tender particularly relevant, as it aims to improve the efficiency of local authority operations while reducing reliance on temporary staff. Engaging in this tender could foster partnerships with multiple London Borough Councils, thus opening avenues for further growth and collaboration within the public sector.

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Notice Information

Notice Title

R5007 Welfare Processing Resilience Framework

Notice Description

The London Borough of Tower Hamlets undertakes this procurement on behalf of itself, and with the expressed interest for future admission, as necessary by each of the named London Borough Councils as follows: London Borough of Brent London Borough of Hackney London Borough of Lambeth London borough of Sutton Royal Borough of Greenwich London Borough of Waltham Forest Medway Council London Borough of Harrow The Council is seeking expressions of interest for the provision of remote processing support services to complete Housing and Council Tax Benefit claims when employed Council staff are already at capacity. The contract will replace reliance upon specialist temporary staff, and will enable timely completion of claims processing. The contract is open to other Local Authorities. This contract will replace the Council's existing contract for offsite Resilience services which expires later this year. The contract will commence in January 2017. The Contract period is 2 years with an option to extend for a further 2 years by yearly increments. The Council currently manages a highly effective Housing Benefit service which manages the claims processing function. The resilience contract is a development of this service to deal with variable workloads in the most cost effective way possible. Processing services under the contract will meet the standards of service which the Council will prescribe, through methods including the determination of a detailed Service Specification. The key requirements of the contract are: - Processing agreed workloads of claims for Council Tax and Housing Benefits; for Council Tax Support or Council Tax Reduction; for other local welfare payments including free School Meals, and Local Authority educational grants; Local Authority social care calculations; determinations in respect of Social Fund Payments or similar; and determinations in respect of any other means tested benefit calculations which may be the responsibility of the Council and its partners; - Processing of claims to pre-agreed standards, both in terms of the quality, and the speed of processing; - In agreement with the successful supplier, the completion of such other additional workloads as may be required; and -In agreement with the successful supplier by any joining Council to the Framework such Revenue processing services as may be required. The Council, and or some of the participating Councils may at some future date determine to also establish a Joint Venture (JV), or other means by which the Framework may be managed for the mutual benefit of admitted Council partners. No firm commitment is given to this option at this stage, and the determination to exercise the JV or similar shall be in the sole discretion of the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f565da6d-af54-4cd6-9f90-f2c164ad7fa3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

75000000 - Administration, defence and social security services

75310000 - Benefit services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

85321000 - Administrative social services

Notice Value(s)

Tender Value
£16,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
12 Sep 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2017 - 31 Dec 2020 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF TOWER HAMLETS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 2BG
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Poplar
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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