Notice Information
Notice Title
564 - Customer Relationship Management System (CRM)
Notice Description
Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics. The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.
Lot Information
Lot 1
The supplier must: * Be a recognised Microsoft Dynamics 365 Gold Partner. * Have demonstrable enterprise wide XRM system implementation experience. * Have demonstrable HE sector experience. * Have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer'. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). * Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems * Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource. * Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.
Renewal: As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-028ab4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000862-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212333 - Contact management software development services
72212445 - Customer Relation Management software development services
72212781 - System management software development services
72212982 - Configuration management software development services
72212983 - Development software development services
72230000 - Custom software development services
72260000 - Software-related services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Jan 20215 years ago
- Submission Deadline
- 29 Jan 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ASTON UNIVERSITY
- Contact Name
- Mrs Shirley O'Reilly
- Contact Email
- s.a.oreilly@aston.ac.uk
- Contact Phone
- +44 1212044395
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B4 7ET
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- TLG31 Birmingham
-
- Local Authority
- Birmingham
- Electoral Ward
- Nechells
- Westminster Constituency
- Birmingham Ladywood
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-028ab4-2021-01-15T12:59:41Z",
"date": "2021-01-15T12:59:41Z",
"ocid": "ocds-h6vhtk-028ab4",
"initiationType": "tender",
"tender": {
"id": "DN513738",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "564 - Customer Relationship Management System (CRM)",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "72260000",
"description": "Software-related services"
},
"mainProcurementCategory": "services",
"description": "Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics. The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.",
"lots": [
{
"id": "1",
"description": "The supplier must: * Be a recognised Microsoft Dynamics 365 Gold Partner. * Have demonstrable enterprise wide XRM system implementation experience. * Have demonstrable HE sector experience. * Have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer'. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). * Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems * Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource. * Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.",
"contractPeriod": {
"durationInDays": 1080
},
"hasRenewal": true,
"renewal": {
"description": "As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary."
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72230000",
"description": "Custom software development services"
},
{
"scheme": "CPV",
"id": "72212333",
"description": "Contact management software development services"
},
{
"scheme": "CPV",
"id": "72212445",
"description": "Customer Relation Management software development services"
},
{
"scheme": "CPV",
"id": "72212781",
"description": "System management software development services"
},
{
"scheme": "CPV",
"id": "72212982",
"description": "Configuration management software development services"
},
{
"scheme": "CPV",
"id": "72212983",
"description": "Development software development services"
}
],
"deliveryAddresses": [
{
"region": "UKG31"
}
],
"deliveryLocation": {
"description": "Aston University, Aston Triangle, Birmingham, B4 7ET."
},
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2021-01-29T13:30:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 90
}
},
"awardPeriod": {
"startDate": "2021-01-29T13:30:00Z"
},
"bidOpening": {
"date": "2021-01-29T13:30:00Z",
"description": "Tenders will be opened by a member of the Procurement Team."
},
"hasRecurrence": false,
"reviewDetails": "Please contact the University via the ProContract e-tendering portal in the first instance. This authority will incorporate a minimum of 10 calendar days standstill period. Information on the award of the contract will be communicated to tenderers."
},
"parties": [
{
"id": "GB-FTS-1838",
"name": "Aston University",
"identifier": {
"legalName": "Aston University"
},
"address": {
"streetAddress": "Aston Triangle",
"locality": "Birmingham",
"region": "UKG31",
"postalCode": "B4 7ET",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Mrs Shirley O'Reilly",
"telephone": "+44 1212044395",
"email": "s.a.oreilly@aston.ac.uk",
"url": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.aston.ac.uk",
"buyerProfile": "http://www.aston.ac.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "09",
"description": "Education"
}
]
}
},
{
"id": "GB-FTS-1839",
"name": "Aston University",
"identifier": {
"legalName": "Aston University"
},
"address": {
"locality": "Birmingham",
"postalCode": "B4 7ET",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "purchasing@aston.ac.uk"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-1838",
"name": "Aston University"
},
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:600240-2020:TEXT:EN:HTML"
}
],
"language": "en"
}