Notice Information
Notice Title
Digital Platform
Notice Description
The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services.
Lot Information
Lot 1
The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier. In terms of Platform functionality, at a minimum, it must be able to offer: * A customer's account * A strong CRM capability including single view of customer * Case management, workflow and back office integration * Channel shift to increase self-service.
Renewal: 1 +1 extension (both 12 months)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0293a6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/003135-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72260000 - Software-related services
Notice Value(s)
- Tender Value
- £400,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Feb 20215 years ago
- Submission Deadline
- 23 Mar 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STROUD DISTRICT COUNCIL
- Contact Name
- Mrs Jo Spain
- Contact Email
- jo.spain@stroud.gov.uk
- Contact Phone
- +44 1453754589
Buyer Location
- Locality
- STROUD
- Postcode
- GL5 4UB
- Post Town
- Gloucester
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK73 Gloucestershire CC
- Delivery Location
- TLK13 Gloucestershire CC
-
- Local Authority
- Stroud
- Electoral Ward
- Cainscross
- Westminster Constituency
- Stroud
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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