Notice Information
Notice Title
MFA, Email &SMS Campaigns and Multi Device Messaging
Notice Description
This is to alert interested parties that HM Revenue and Customs (HMRC) is going out to tender to meet its needs for the provision of Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging. Note this notice supersedes the previous OJEU ref: 2020/S 132-325171.
Lot Information
Lot 1
The Authority is looking to identify a Supplier to take on and transform the existing services including; MFA SMS (OTP) and Voice Calling, outbound email and SMS capabilities (including multi device messaging), currently supported by multiple Suppliers. This new combined email and text service will be a part of a range of Communication Services that will support The Authority's strategy of communicating with the right customer at the right time through the right channel. Currently approximately 94 million SMS, 8 million voice calls and 220 million emails are issued per annum on behalf of HMRC. The current scope for the SMS and Voice Calling as part of the Multi-Factor Authentication service is: *To send a unique six (6) digit access code to a customer. The Authority will be responsible for the creation and duration of the validity of any access code e.g. 15 minutes.; *The code must be sent to a landline or mobile via SMS ("transactional route") or Voice; *The user could be in the UK or abroad (anywhere in the world); *The SMS is sent using a single unique short code / unique Sender ID associated with The Authority - this must be provided by the Supplier; The current scope for Email and SMS campaigns is to provide: *help and support to our customers *nudges and prompts *provide reassurance and prevent progress chasing; and *seek customer feedback to help improve our services. The successful Supplier must deliver the new service in two phases: Phase 1: Transition of the existing range of services to one service solution. Phase 2: We are looking to exploit the top quartile capabilities provided in the solution to develop new and innovative ways of communicating with our customers, whether that be on a 121 or 1 to many basis, in a way that work seamlessly and through standard interfaces where necessary with The Authority's other Communication and Communication management services. HMRC requires potential providers to comply with the relevant essential requirements below or equivalent: a.) ISO-27001 Certification as accredited by UKAS or a comparable body, b.) Cyber Essentials Certification c.) Cyber Essentials Plus Certification d.) CHECK approved Pen Testers on an annual basis or such time as both Parties agree, for both internal and external system IP's. Tested to OWASP latest guidelines e.) Cyber Risk Insurance. f.) Security Patch Management System h) data centres in the UK, with no data leaving the UK HMRC reserves the right to make services procured available to other publicly funded bodies including RCDTS, its wholly owned subsidiary company working on behalf of HMRC. **This contract is for a period of 24 months with approx. value of PS6.5m with the provision to extend for a further 12 month term, total value of 24 month term with 12 month extension approx. PS9.75m**
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02a2bc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006987-2021
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48223000 - Electronic mail software package
48511000 - Desktop communications software package
48517000 - IT software package
64210000 - Telephone and data transmission services
64212000 - Mobile-telephone services
64212100 - Short Message Service (SMS) services
64216120 - Electronic mail services
72212223 - Electronic mail software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Apr 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 6 Apr 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HM REVENUE AND CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- TELFORD
- Postcode
- TF3 4NT
- Post Town
- Telford
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG21 Telford and Wrekin
- Delivery Location
- Not specified
-
- Local Authority
- Telford and Wrekin
- Electoral Ward
- Malinslee & Dawley Bank
- Westminster Constituency
- Telford
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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