Planning

Provision of Digital Interviewing Services

HOME OFFICE

This public procurement record has 1 release in its history.

Planning

06 Apr 2021 at 21:56

Planning Notice
Summary of the contracting process

The Home Office in the UK is planning to procure digital interviewing services in support of asylum procedures, detailed in their tender titled "Provision of Digital Interviewing Services." This procurement falls under the category of services within the software development industry, with an estimated value of £2,000,000. The process is currently in the planning stage and is set to advance with a Standard Selection Questionnaire (SSQ) to assess compliance and qualifications, followed by an Invitation To Tender (ITT) for shortlisted bidders. The anticipated future notice date for interested parties is 3rd May 2021, with all communications managed through the Home Office’s eSourcing Portal.

This tender presents a significant opportunity for businesses specialising in software development, particularly those with experience in digital solutions for public sector services. Companies that are well-suited to compete for this contract would need to demonstrate capabilities in developing secure communication tools, audio recording technologies, and suitable user support systems. The extensive requirements described, such as role-based access controls and digital transcriptions, highlight the need for innovative software providers who can meet the specific needs outlined by the Home Office.

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Notice Information

Notice Title

Provision of Digital Interviewing Services

Notice Description

The Home Office (hereafter referred to as the Authority) intends to issue a notice to tender for the provision of Digital Interviewing (Goods and Services) in support of the asylum procedures. The aim of this Prior Information Notice is to notify the market of our future plans to procure services for Digital Interviewing services, including Defined Role-Based Access Controls; the ability to operate on the Home Office 'POISE' network; the ability to audio record interviews; provision of one-time interview session access link, which expires at the end of the session; notification and alert capabilities; provision of live service user support; the ability to hold multiple sessions for the same case; third party access via their own devices; the ability to capture acknowledgments and confirmations digitally; audio transcription as required; suitable MI; dedicated and secure storage solution; wraparound support service for both hardware and software; ability to share a digital copy of both transcript and audio file with the customer. The Authority currently anticipates that the procurement stages for the Digital Interviewing Contract Agreement will comprise the following stages under the Restricted Procedure: * Stage 1: Supplier selection through the issue of a Standard Selection Questionnaire (SSQ) to check compliance with wider laws, regulations and demonstrate appropriate financial standing and technical ability to deliver the service. * Stage 2: Shortlisted bidders will be invited to the next stage, which is an Invitation To Tender (ITT) process, being invited to submit a bid in response to the published Scope of Requirements * Stage 3: Contract award. The purpose of this process is to ensure that the widest possible pool of suitably-qualified potential bidders is reached.

Lot Information

Lot 1

The Home Office (hereafter referred to as the Authority) intends to issue a notice to tender for the provision of Digital Interviewing (Goods and Services) in support of the asylum procedures. The aim of this Prior Information Notice is to notify the market of our future plans to procure services for Digital Interviewing services, including Defined Role-Based Access Controls; the ability to operate on the Home Office 'POISE' network; the ability to audio record interviews; provision of one-time interview session access link, which expires at the end of the session; notification and alert capabilities; provision of live service user support; the ability to hold multiple sessions for the same case; third party access via their own devices; the ability to capture acknowledgments and confirmations digitally; audio transcription as required; suitable MI; dedicated and secure storage solution; wraparound support service for both hardware and software; ability to share a digital copy of both transcript and audio file with the customer. The Authority currently anticipates that the procurement stages for the Digital Interviewing Contract Agreement will comprise the following stages under the Restricted Procedure: * Stage 1: Supplier selection through the issue of a Standard Selection Questionnaire (SSQ) to check compliance with wider laws, regulations and demonstrate appropriate financial standing and technical ability to deliver the service. * Stage 2: Shortlisted bidders will be invited to the next stage, which is an Invitation To Tender (ITT) process, being invited to submit a bid in response to the published Scope of Requirements * Stage 3: Contract award. The purpose of this process is to ensure that the widest possible pool of suitably-qualified potential bidders is reached. Additional information: This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this procurement, participants must first be registered on the eSourcing Portal. For technical assistance on use of the eSourcing Portal please contact the JAGGAER Supplier Helpdesk at customersupport@jaggaer.com or 0800 069 8630 (0800 - 1800hrs).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02a2f6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007045-2021
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72232000 - Development of transaction processing and custom software

72910000 - Computer back-up services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20214 years ago
Submission Deadline
Not specified
Future Notice Date
2 May 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Andrew Scripture
Contact Email
andrew.scripture@homeoffice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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